Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,900.00 - $110,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Career Development
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company with over 30 years of experience and over 15 billion dollars of assets under management. The company boasts a global portfolio comprising more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a reputation as an innovator in the hospitality industry, Highgate provides expert guidance throughout all stages of the property lifecycle, including planning, development, recapitalization, and disposition. The company has developed a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all featuring contemporary programming and digital acumen.... Show More
Job Requirements
- high school diploma or equivalent
- at least 6 years of progressive experience in hotel or related field or equivalent educational background with experience
- proficiency in Windows and company-approved software
- knowledge of food and beverage preparation techniques and relevant health, liquor laws
- ability to work long hours including lifting up to 50 pounds occasionally
- strong verbal and written communication skills
- ability to multitask and prioritize
- ability to work in a courteous and service-oriented manner
- attendance at required meetings and trainings
- ability to participate in manager-on-duty coverage
- maintain personal appearance standards
- comply with hotel operational standards and regulations
- demonstrate problem-solving skills
- maintain confidentiality
- perform other duties as assigned by management
Job Qualifications
- at least 6 years of progressive experience in a hotel or related field or a 4-year college degree with at least 3 years of related experience or a 2-year college degree with 4 or more years of related experience
- proficient in Windows, company approved spreadsheets, and word processing
- knowledge of food and beverage preparation techniques, health department rules, and liquor laws
- ability to communicate effectively both verbally and in writing with all levels of employees and guests
- effective listening, understanding, and clarifying concerns from employees and guests
- multitask and prioritize departmental functions to meet deadlines
- maintain an attentive, friendly, courteous, and service-oriented approach in all encounters
- attend all required hotel meetings and trainings
- participate in manager-on-duty coverage as required
- maintain high standards of personal appearance and grooming including wearing nametags
- comply with Highgate Hotel standards and regulations
- maximize productivity efforts and assist in implementing solutions
- handle problems effectively including anticipating, preventing, identifying, and solving as necessary
- ability to understand and evaluate complex information and data
- maintain confidentiality of information
- maintain a warm and friendly demeanor at all times
Job Duties
- be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees at all times
- supervise all food and beverage personnel
- respond to guest complaints in a timely manner
- prepare the food and beverage budget and monitor department performance
- monitor industry trends and take action to maintain competitive and profitable operations
- work with Executive Committee members and keep them informed of food and beverage issues
- coordinate and monitor all phases of loss prevention in the food and beverage department
- prepare and submit required reports in a timely manner
- organize and conduct department meetings regularly
- monitor quality of service and product
- cooperate in menu planning and preparation
- ensure timely purchase of food and beverage items within budget allocation
- oversee operations of the employee cafeteria
- ensure compliance with local liquor laws, health, and sanitation regulations
- ensure departmental compliance with standard operating procedures
- train department heads on SOPs, report preparation, and technical job tasks
- attend and conduct departmental and hotel training sessions
- interview candidates for front-of-house food and beverage positions and follow hiring standards
- conduct and attend all required meetings including pre- and post-convention meetings
- ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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