Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Flexible spending account
Health savings account
401k plan
Paid Time Off
Paid holidays
Employee assistance program
Earned wage access
Life insurance
short-term disability
exclusive hotel travel discounts
Job Description
The Alfond Inn and Olympia Hospitality represent more than just a workplace—they embody a community dedicated to making a positive impact daily through a supportive and growth-oriented environment. Olympia Hospitality, as the operating company, is recognized for fostering a culture deeply rooted in its core values of continuous improvement, accountability, concern for others, and trust. This values-driven organization strives not only to achieve excellence in guest service but also to cultivate a workplace where each team member feels valued, engaged, and motivated to thrive professionally and personally. At The Alfond Inn, renowned for its dedication to luxury hospitality, the hospitality... Show More
Job Requirements
- Work is performed in a hotel environment
- position is physically demanding requiring extended periods of walking, standing, bending, lifting up to 50 pounds
- moderate computer keying using both hands and viewing material on a screen
- flexible working hours including nights and weekends
- extended workdays may be required
- reasonable accommodation may be made
Job Qualifications
- A minimum of 4 years of related work experience
- management or previous supervisory experience preferred
- college degree or equivalent combination of education and work experience
- Serv-Safe certification required
- experience in the luxury market preferred
- knowledge and ability to perform all aspects of restaurant service
- high aptitude in working with numbers and able to efficiently use a calculator
Job Duties
- Establish and achieve quality and guest satisfaction goals by holding the team accountable to service standards
- supports and communicates company initiatives
- develops and recommends all menus, promotions, and programs
- creates and executes marketing plan to build sales
- work closely with the culinary team to ensure proper execution for events and daily dining
- drive sales and control costs to deliver optimum business results for all areas of accountability
- communicate repairs and maintenance needs and requirements to the maintenance team
- executes primary relationship with business and key revenue client/partners
- regularly obtains feedback from guests to improve operations
- work with sales and events team to ensure client satisfaction at all events
- ensure the team collectively stays relevant with industry trends and advancements
- ensure menu/beverage/facility knowledge of staff
- ensure proper training on quality and service standards and have the tools and equipment to effectively carry out their job functions
- maintain an excellent work environment for your team members
- uses all performance management tools, including development plans, to provide guidance and feedback to team
- promotes a cooperative work climate, maximizing productivity and morale
- interviews, hires, trains and develops team members
- provide in the moment coaching and ongoing development for every member of your team to ultimately ensure an exceptional guest experience
- ensures that daily walk throughs are done to maintain critical standards for product quality, service speed, cleanliness and sanitation
- ensures that all security, safety and sanitation standards are achieved
- follows and enforces responsible alcohol service policies
- achieves assigned budget goals
- oversees execution of required reporting
- monitor budget and control expenses (beverage cost, labor, etc.)
- implements cost controls as needed to achieve positive financial results
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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