Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,900.00 - $110,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
The Biltmore Hotel is a prestigious luxury hotel renowned for its exceptional service and commitment to excellence in hospitality. Established as a premier destination, the hotel combines a rich heritage with modern amenities to provide guests with an unforgettable experience. Known for its elegant ambiance, the Biltmore Hotel offers various dining options including multiple restaurants, banquet facilities, and personalized room service, catering to a discerning clientele ranging from business travelers to leisure guests. The hotel’s dedication to superior service quality and guest satisfaction places it among the top luxury accommodations in its region, attracting visitors who expect the highest standards... Show More
Job Requirements
- Speak, read, write and understand the English language
- Compute accurate mathematical calculations
- Provide legible communication and directions
- Perform job functions with attention to detail, speed and accuracy
- Prioritize and organize
- Think clearly, remaining calm and resolving problems using sound judgment
- Follow directions thoroughly
- Understand guest's service needs
- Work cohesively with co-workers as part of a team
- Work with minimal supervision
- Maintain confidentiality of guest information and pertinent resort data
- Use a computer keyboard and possess basic typing skills
- Possess moderate to advanced computer skills
- Work in a dynamic and constantly changing environment
- Adept to multitasking
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds
- Stand, sit, or walk for an extended period of time or for an entire work shift
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Use, carry, and operate all necessary office equipment using finger dexterity
- Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity
- Visually look at a computer for extended periods of time
- Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems
Job Qualifications
- Minimum three years' experience in a similar capacity for an independent luxury hotel or resort property
- College degree desired
- Prior experience in areas such as banquets, room service, purchasing, kitchen operation, bar and restaurant operations
- Ability to maintain knowledge of first class food and beverage operations, imported and domestic wines, and of budgeting
- Ability to plan, implement and design operating standards and procedures
- Ability to effectuate quality and quantity control standards
- Ability to understand a financial statement and react to it
- Ability to establish annual objectives for the division and each management member of the team
- Ability to be resourceful, creative and maintain flexibility
- Ability to train, motivate, evaluate, mentor and direct employees and managers to meet desired ends
- Ability to add and subtract three digit numbers
- Ability to perform mathematical operations with units of measure including dollars, cents, feet, inches, cups, pounds and ounces
- Ability to access, input, analyze and retrieve information from computers
- Ability to maintain excellent relations with staff
- Ability to maintain staff and guest confidentiality at all times
- Ability to accept responsibility for actions of others
- Exceptional oral communication skills to negotiate and persuade guests and staff
- Ability to converse calmly with irate guests, superiors and subordinates
- Ability to focus and maintain attention to performance of tasks despite frequent stressful interruptions
- Ability to memorize, recollect and quickly retrieve dates, names, times and other data
- Ability to work and complete assignments on time despite frequent stressful interruptions
- Ability to participate in and lead departmental and hotel-wide meetings
Job Duties
- Observe the performance of all direct reports and their operations with sufficient frequency to enable qualitative evaluation and control
- Maintain complete knowledge of and comply with all departmental and policies, service procedures and standards
- Ensure that standards are maintained at a superior level on a daily basis
- Oversee all food and beverage outlets, banquet operations, pool service operations, room service and Afternoon Tea service
- Design and develop division policies and operating budget including, but not limited to staffing, forecasts and payroll costs
- Prepare, implement and maintain division standards and control objectives
- Participate in establishment of a marketing and public relations plan for F&B
- Monitor productivity guidelines for all F&B outlets
- Work closely with the Executive Chef and Purchasing Manager to maximize profits in F&B as well as establish and implement annual objectives for F&B department
- Select and supervise F&B department heads
- Ensure that required operating licenses and permits are displayed as required by law
- Serve as member of Executive Committee
- Work closely with the Managing Director and all Executive Committee members in supporting and achieving the hotel's goals and objectives
- Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action
- Participate in quality control activities
- Implement and maintain spirit of hotel's mission
- Interact in courteous and professional manner with all guests, members, staff, vendors and community members
- Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties
- Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks
- Attend divisional and general meetings
- Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel
- Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints
- Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form
- Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
- Maintain clean and safe work area
- Overall responsible for meeting all county and state sanitation requirements and passing inspections
- All other duties as required
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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