Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $76,551.53 - $94,969.70
Benefits
competitive salary
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
The Monarch San Antonio is an upcoming luxury hotel destination set to open in the first quarter of 2026. Nestled near the famous Hemisfair Park, it promises to be a place where exceptional service and unforgettable experiences are crafted for guests. Owned and operated by Zachry Hotels, a company known for its passion for hospitality and excellence in customer service, The Monarch San Antonio combines the highest standards of luxury with a commitment to creating a culture of care and respect for both guests and staff. The hotel features 200 distinguished accommodations, a 5,000 square foot ballroom with natural light... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 4 years college degree preferred
- Experience in 4 Diamond hotel or resort environment
- Minimum of 2 years as Department Head leading a team
- Minimum of 2 years Catering Sales experience
- Minimum of 2 years Event Planning experience
Job Qualifications
- High school graduate or equivalent
- Minimum of 4 years college degree preferred
- Experience in 4 Diamond hotel or resort environment required
- Minimum of 2 years as a Department Head leading a team
- Minimum of 2 years Catering Sales experience
- Minimum of 2 years Event Planning experience
- Proven track record of individual and team success in luxury hotel event management
- Strong leadership and communication skills
- Ability to inspire and develop multicultural, multigenerational teams
- Deep understanding of event sales, planning, and execution
- Knowledge of budget management and forecasting
- Up-to-date with current event trends and best practices
Job Duties
- Lead the Event Sales and Planning Team to generate exceptional customer satisfaction and loyalty
- Implement commercial strategic initiatives successfully and innovatively
- Collaborate with operations to drive innovation and creativity within event delivery
- Partner with the Director of Sales and Marketing and operations to deliver high-impact event experiences
- Maintain high quality service standards through continuous review of processes and procedures
- Support the sales and planning processes actively
- Serve as a subject matter expert on event experience
- Engage proactively with General Manager, Executive Committee, Sales, Catering and Events team members, external guests, and suppliers
- Stay current on event trends to improve processes and share best practices
- Represent the hotel in industry associations and events
- Inspire and develop a high-performing, multicultural, and multigenerational team
- Integrate company values into event initiatives and support team member and guest-centric programs
- Lead with culture by engaging team members through meaningful interaction
- Act as an ambassador for customer service
- Motivate and create a productive work environment
- Ensure career development plans are in place for Catering and Event manager roles and support succession planning
- Maintain an open-door policy and respond to team members’ needs
- Manage group and interpersonal conflict effectively
- Oversee the use of all function, venue, and event spaces
- Manage supplier and vendor relationships
- Ensure adherence to standards and practices
- Develop and manage departmental budgets
- Oversee short, medium, and long-term forecasting and actual cost reporting for events
- Incorporate current trends in event management and design
- Participate in customer site inspections and assist with sales processes as needed
Job Location
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