Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $105,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
bonus eligibility
Job Description
The hiring establishment is a well-regarded multi-purpose public assembly facility that hosts a broad range of events including concerts, conventions, sports, exhibitions, and community gatherings. Known for delivering exceptional service and memorable experiences, this facility serves as a vibrant hub for entertainment and events in its region. It operates with a strong commitment to client satisfaction, safety, and the seamless execution of events. Employing innovative methods and expert staff, the venue strives to maintain its reputation as a leading event facility by meeting and exceeding the expectations of clients and attendees alike.
The company is seeking a seasone... Show More
The company is seeking a seasone... Show More
Job Requirements
- Bachelor's degree or higher
- Minimum of 5 years experience in event management
- Supervisory experience
- Ability to obtain CPR certification
- Ability to obtain a valid state driver's license
- Knowledge of customer service practices
- Knowledge of crowd control
- Ability to manage budgets
Job Qualifications
- Minimum of 5 to 7 years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility
- Supervisory experience required
- Bachelor's degree or better from an accredited college or university
- Graduate of IAAM Public Assembly Facility Management School preferred
- Possession of, or ability to obtain a valid CPR certificate
- Possession of, or ability to obtain a valid state driver's license
- Knowledge of customer service practices
- Knowledge of crowd control
- Ability to prepare, track, control and analyze budgets
Job Duties
- Oversee event management activities for all facility events
- Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food and beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events
- Recruit, interview, select, train, motivate and evaluate Event Managers
- provide or coordinate staff training
- work with employees to correct deficiencies
- implement discipline and termination procedures
- Exercise direct supervision over Event Managers, Event Coordinators and Event Staff
- Prepare departmental annual budget
- recommend capital improvements
- control and monitor departmental expenditures
- assist in preparation of estimated revenues for facility budget
- Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas
- prepare work orders and cost-estimates accordingly
- Inspect facilities to ensure they are being maintained properly for events
- Develop crowd management and event staffing plans and supervise event staff during events
- Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges
- Review and approve final billing to facility users prior to settlement or release of invoice
- Work closely with the general public by monitoring services provided and addressing complaints in a timely manner
- Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
- Conduct planning and operational meetings as required to ensure smooth coordination of event activities
- Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
- Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
- Prepare and present regular staff reports and other related correspondence
- Work with other department directors in a variety of tasks
- Conduct a variety of industry operational studies
- recommend modifications to service delivery methods and operational policies and procedures as appropriate
- Interpret and apply all relevant federal, state and local regulations
- Serve as Event Manager as needed
- Routinely serve as Manager on Duty
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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