Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $66,000.00 - $76,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Job Description
This position is within an esteemed multi-purpose public assembly facility known for hosting a diverse range of events including concerts, sporting events, conventions, and community gatherings. The facility is a focal point in the community, offering state-of-the-art amenities and cutting-edge event technology to accommodate its clients’ needs. Established and managed by a dedicated team focused on excellence, the venue has a reputation for delivering exceptional service and seamless event execution. With a strong commitment to customer satisfaction and operational integrity, this establishment maintains a portfolio of successful events year-round and continually seeks to enhance their service delivery standards.
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Job Requirements
- Minimum of 5 to 7 years of experience in event management
- Supervisory experience
- Bachelor's degree from an accredited college or university
- Ability to work flexible hours including nights, weekends, and holidays
- Valid state driver's license or ability to obtain one
- Ability to lift up to 50lbs
- Ability to withstand prolonged physical activity including walking, standing and bending
- Knowledge of OSHA standards and regulations
- Proficient verbal and written communication skills in English
- Ability to work indoors in varying environmental conditions including extreme temperatures and noise
Job Qualifications
- Minimum of 5 to 7 years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility
- Supervisory experience required
- Bachelor's degree or better from an accredited college or university
- Graduate of IAAM Public Assembly Facility Management School preferred
- Experience working with AutoCAD software preferred
- Possession of, or ability to obtain a valid state driver's license
- Ability to prepare, track, control and analyze budget
- Ability to work flexible hours including, but not limited to, nights, weekends, evenings, and holidays, with extended hours ranging from a couple of hours up to 20 hours
- Ability to work indoors, be exposed to environmental conditions including extreme heat and cold, dust, dirt, extreme noise and potentially hazardous materials
- Ability to withstand prolonged walking, standing, bending, pushing, stooping and kneeling without restrictions
- Ability to lift 50lbs
- General knowledge of OSHA standards and regulations
- Effectively communicate in English, both verbally and in written form
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Job Duties
- Oversee event management activities for all facility events
- Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events
- Coordinate event conversions and work with technical, engineering, and production staff to meet technical specifications
- Recruit, interview, select, train, motivate and evaluate Event Managers
- provide or coordinate staff training
- work with employees to correct deficiencies
- implement discipline and termination procedures
- Exercise direct supervision over Event Managers, Event Coordinators and Event Staff
- Prepare departmental annual budget
- recommend capital improvements
- control and monitor departmental expenditures
- assist in preparation of estimated revenues for facility budget
- Coordinate with promoters, agents, team representatives, and production managers to determine event specifications and deliverables
- Inspect facilities to ensure they are being maintained properly for events
- Develop crowd management and event staffing plans and supervise event staff during events
- Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges
- Review and approve final billing to facility users prior to settlement or release of invoice
- Work closely with the general public by monitoring services provided and addressing complaints in a timely manner
- Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
- Conduct planning and operational meetings as required to ensure smooth coordination of event activities
- Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
- Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
- Prepare and present regular staff reports and other related correspondence
- Work with other department directors in a variety of tasks
- Conduct a variety of industry operational studies
- recommend modifications to service delivery methods and operational policies and procedures as appropriate
- Interpret and apply all relevant federal, state and local regulations
- Serve as Event Manager as needed
- Drive customer satisfaction initiatives to elevate the arena's reputation as a premier event destination
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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