Director of Events | Full-Time | Augusta Entertainment Complex

Augusta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $80,000.00 - $100,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

vacation days

Job Description

The Augusta Entertainment Complex is a premier multi-purpose public assembly facility that includes the New Arena and Bell Auditorium. Known for hosting a diverse range of events from sporting competitions to concerts and conventions, the complex prides itself on delivering superior quality service to all clients and visitors. With a strong commitment to excellence, the complex ensures its venues are maintained at the highest standards to support an unforgettable event experience. The Augusta Entertainment Complex values teamwork, innovation, and a customer-centric approach, making it a prominent destination for entertainment and events in the region. The organization operates with a focus... Show More

Job Requirements

Minimum of 5 to 7 years of experience in event management in an arena, stadium, convention center or public assembly facility
Supervisory experience
Bachelor’s degree in related field such as Facility, Hospitality, Sports or Business Management
Ability to obtain CPR certificate
Valid driver’s license or ability to obtain one
Knowledge of customer service practices
Knowledge of crowd control
Budget preparation and analysis skills
Strong oral and written communication skills
Ability to work under pressure and meet deadlines
Self-motivated with leadership and organizational skills
Basic proficiency in Microsoft Office
Familiarity with A/V equipment, electronic systems and AutoCad related to public assembly facilities
Availability to work flexible hours including early mornings, evenings, weekends and holidays

Job Qualifications

Minimum of 5 to 7 years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility
Supervisory experience required
Bachelor’s degree or greater, from an accredited college or university in related field (Facility, Hospitality, Sports or Business Management)
Graduate of IAAM Public Assembly Facility Management School preferred
Possession of, or ability to obtain a valid CPR certificate
Possession of, or ability to obtain a valid driver’s license
Knowledge of customer service practices
Knowledge of crowd control
Ability to prepare, track, control and analyze budgets
Communicate clearly and concisely, both orally and written
Ability to function in a fast-paced, high-pressure environment, handle multiple tasks at one time, meet deadlines
Must be self-motivated with strong leadership abilities and organizational skills
Basic knowledge of Microsoft Office required
Familiar with A/V equipment, electronic systems, & AutoCad in relation to stadiums, arenas, convention centers or public assembly facilities
Work a flexible schedule including early mornings, days, evening, overnight, weekends, holidays, extended (long) workdays and extended number of days

Job Duties

Oversee event management activities for all facility events
Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food and beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events
Recruit, interview, select, train, motivate and evaluate Event Managers
provide or coordinate staff training
work with employees to correct deficiencies
implement discipline and termination procedures
Exercise direct supervision over Event Managers, Event Coordinators and Event Staff
Prepare departmental annual budget
recommend capital improvements
control and monitor departmental expenditures
assist in preparation of estimated revenues for facility budget
Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas
prepare work orders and cost-estimates accordingly
Inspect facilities to ensure they are being maintained properly for events
Develop crowd management and event staffing plans and supervise event staff during events
Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges
Review and approve final billing to facility users prior to settlement or release of invoice
Work closely with the general public by monitoring services provided and addressing complaints in a timely manner
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Conduct planning and operational meetings as required to ensure smooth coordination of event activities
Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
Prepare and present regular staff reports and other related correspondence
Work with other department directors in a variety of tasks
Conduct a variety of industry operational studies
recommend modifications to service delivery methods and operational policies and procedures as appropriate
Interpret and apply all relevant federal, state and local regulations
Serve as Event Manager as needed
Routinely serve as Manager on Duty
Other duties as assigned

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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