Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,947.00 - $53,306.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
inclusive work environment
Job Description
Encore is a leading global provider of event technology services, known for delivering innovative and high-quality audio visual solutions to a diverse range of clients and venues. As a company operating within the live events and hospitality industry, Encore specializes in providing cutting-edge technology and exemplary service to support conferences, concerts, corporate gatherings, and other large-scale events. With a commitment to excellence, inclusivity, and continuous improvement, Encore fosters a collaborative work environment that values learning, accountability, and world-class customer service. The company operates in various hotel and convention center settings, adapting to dynamic work environments that include irregular hours and... Show More
Job Requirements
- Bachelor's degree preferred or equivalent experience
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio visual equipment in a live show environment
- Must be able to successfully complete Level 3 Skills training
- Proficiency with use of computer hardware
- Proficiency with computer software and programs including Internet and Microsoft Office
- Effective leadership abilities and customer satisfaction focus
- Valid driver’s license required for those operating company vehicles
Job Qualifications
- Bachelor's degree preferred or equivalent experience
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio visual equipment in a live show environment
- Ability to successfully complete Level 3 Skills training
- Proficiency with computer hardware
- Proficiency with computer software including Internet and Microsoft Office
- Effective leadership skills with a focus on customer satisfaction
- Valid driver’s license for team members operating company vehicles
Job Duties
- Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention
- Service events and act as a point of escalation when needed
- Identify key issues and decision makers that influence contract renewal and leverage internal resources to facilitate contract planning
- Consult with Venue Sales Leadership on sales strategies
- Participate in business review presentations
- Drive results by managing an efficient and profitable operation focusing on revenue maximization and cost control
- Manage labor, equipment sub-rentals and costs to achieve financial goals
- Utilize operational and financial reports and complete reports accurately and on time
- Coordinate invoicing activities and ensure timely billing approval by clients
- Perform and direct daily floor operations including scheduling and equipment setups
- Ensure all equipment and services are delivered on time and in good condition
- Anticipate equipment challenges and changes professionally
- Use inventory control procedures maintaining safety and quality
- Share labor and equipment efficiently within local market
- Attend operational meetings with venue staff
- Apply troubleshooting and problem-solving skills to resolve equipment and software issues
- Act as solo on-site technician if necessary
- Create strategies to maximize revenue per event including upselling and cross-selling
- Prepare and deliver presentations that convey Encore's value
- Prepare and present quotes and proposals timely
- Attend site visits and planning meetings supporting customer event experience
- Collaborate with vendors and departments to capture and service events
- Understand event cost structure and maintain profitability
- Maintain accurate customer information in CRM
- Keep updated on new products and emerging technology
- Provide world-class service by cultivating relationships with customers and venue personnel
- Oversee personnel assisting with event execution
- Meet on-site guests ensuring needs are met and equipment operates properly
- Monitor venues and check in with customers
- Promote a polished and professional image
- Promote a culture of high performance, accountability and continuous improvement
- Manage employee performance and staffing
- Facilitate team development and training
- Implement diversity, equity, and inclusion initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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