Director of Event Technology - III - Loews Kansas City Hotel
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,642.00 - $76,235.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Disability insurance
Employee assistance program
Job Description
Encore is a leading provider of event technology solutions, specializing in delivering world-class audiovisual and technology services for events hosted at hotels, convention centers, and various venues. With a reputation for innovative technology integration and outstanding customer service, Encore supports a broad spectrum of events ranging from high-profile conferences and exhibitions to diverse live performances. The company prides itself on its commitment to quality, customized event solutions, and fostering strong partnerships with venue personnel and clients alike.
The role of Director, Event Technology III (DET III) is a senior leadership position within Encore, responsible for overseeing both the sales a... Show More
The role of Director, Event Technology III (DET III) is a senior leadership position within Encore, responsible for overseeing both the sales a... Show More
Job Requirements
- Bachelor’s degree preferred or equivalent experience
- Minimum 5 years of audio visual experience
- Minimum 3 years of operations supervisory or management experience
- Minimum 3 years of customer service or hospitality experience
- Sales experience considered a plus
- Knowledge of audio-visual equipment in live show environments
- Certification in Ops 200 and Leadership 200
- Proficiency using computer hardware
- Proficiency with software including Internet and Microsoft Office
- Demonstrated leadership skills focused on customer satisfaction and people development
- Valid driver’s license if operating company vehicles
Job Qualifications
- Bachelor’s degree preferred or equivalent experience
- 5+ years of audio visual experience
- 3+ years of operations supervisory or management experience
- 3+ years of customer service or hospitality experience
- Sales experience is a plus
- Working knowledge of audio-visual equipment in a live show environment
- Ops 200 and Leadership 200 Certification
- Proficiency with computer hardware
- Proficiency with computer software including Internet and Microsoft Office
- Effective leadership abilities with a focus on customer satisfaction and people development
- Valid driver’s license for company vehicle operation
Job Duties
- Develop and maintain strong relationships with clients at all levels to provide outstanding customer service and focus on retention
- Service high-profile and visibility events acting as a point of escalation
- Identify key issues and decision makers influencing contract renewals leveraging internal resources
- Partner with Venue Sales Leadership on sales strategies
- Create and participate in business review presentations
- Manage an efficient and profitable operation focusing on revenue maximization and cost control
- Ensure event profitability through proper staffing per event
- Direct operations team to manage daily floor operations including scheduling, equipment setup, operation, and strike
- Enforce inventory control procedures maintaining safety and quality assurance of equipment
- Act as a resource for technical support for sales and operations teams
- Hold sales team accountable for maintaining a healthy pipeline to achieve revenue targets
- Lead sales forecasting efforts ensuring accuracy and timely submission
- Cultivate and maintain relationships with customers, venue personnel, and Encore departments to deliver world-class service
- Direct and manage performance, staffing, and team development promoting a culture of high performance and accountability
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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