Director of Event Technology II - Embassy Suites by Hilton Norman Hotel and Conference Center
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,642.00 - $76,235.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Encore is a leading technology and event services company, renowned for its commitment to delivering exceptional audio visual and event technology solutions. Operating primarily within venues and convention centers, Encore specializes in supporting live events ranging from small business meetings to large high-profile productions. With a global presence, the company emphasizes innovation, outstanding customer service, and fostering a collaborative and inclusive workplace culture. Encore's dedication to quality, continuous improvement, and diversity ensures that it consistently meets the evolving needs of its clients in the fast-paced events industry.
The position of Director, Event Technology II (DET II) at Encore... Show More
The position of Director, Event Technology II (DET II) at Encore... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- Minimum 5 years of audio visual experience
- At least 3 years of operations supervisory or management experience
- Minimum 3 years of customer service or hospitality experience
- Valid driver's license for roles involving company vehicle operation
- Ability to work irregular hours including evenings, weekends and on-call status
- Physical ability to meet job requirements including standing, walking, lifting and carrying equipment
- Strong leadership and people management skills
- Proficiency in computer hardware and software including Microsoft Office
- Certifications such as Ops 200 and Leadership 200 are preferred
Job Qualifications
- Bachelor’s degree is preferred or equivalent experience
- 5+ years of audio visual experience
- 3+ years of operations supervisory/management experience
- 3+ years of customer service or hospitality experience
- Sales experience is a plus
- Working knowledge of audio visual equipment in a live show environment
- Ops 200 & Leadership 200 certification
- Proficiency with the use of computer hardware
- Proficiency with computer software and programs including the internet and Microsoft Office
- Effective leadership abilities and customer satisfaction and people development focus
- A valid driver’s license is required for team members who may operate company vehicles
Job Duties
- Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention
- Service high profile/visibility events and act as a point of escalation when needed
- Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business
- Partner with venue sales leadership on sales strategies
- Create and participate in business review presentations
- Drive results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures
- Strategically ensure event profitability is maintained based on proper staffing per event
- Achieve Encore's financial goals for the location(s) by effectively directing the management of labor, equipment sub-rentals and other costs
- Train and direct operations and sales managers to complete standard and ad hoc reports
- Complete and analyze reports to effectively manage the business
- Enforce the utilization of the company billing system, coordination of invoicing activities and ensure billing is reviewed and approved by clients
- Review location P & L and develop action plans to address deficiencies/grow the business
- Confirm venue partners process all payments to Encore in a timely basis
- Responsible for the strategic, long-term direction of large and small high tech, high volume events at the property
- Direct operations team to manage daily floor operations including scheduling and equipment setups, operation, and strikes completed in accordance to brand standards
- Confirm operations team is using inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment
- Efficiently share labor and equipment within the local market
- Guarantee a Encore management presence at all venue meetings such as daily stand ups or sales meetings
- Act as a resource or point of escalation for technical support for sales and operations leadership team
- Ensure staff understands the technical aspects of the job
- Effectively utilize applicable company computer systems
- Hold sales team accountable for maintaining a healthy pipeline at all times to achieve established revenue targets
- Confirm all known opportunities are in CRM and completed accurately and updated at all times
- Lead the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely
- Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
- Deliver world-class service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments
- Lead the team to exceed the expectations and needs of internal and external customers
- Meet with guests on site or assign this to a team member, and verify equipment is setup accurately and working properly to customer needs, and verify the team is monitoring each event and checking in on customers throughout the day
- Enforce the guidelines in the employee guide and/or venue standards for the team to portray a polished and professional image
- Promote a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality
- Embrace and foster the company’s core values
- Direct and manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development
- Navigate the union labor market and associated management dynamics, where applicable
- Direct and manage the human resources activities including selection, performance management, and learning
- Provide focused and continued coaching to develop the skills of team members
- Verify that employees are trained on Encore standards for service and equipment, and properly trained on company computer systems
- Recommend team members for training opportunities as needed
- Ensure Encore's diversity, equity and inclusion initiatives are implemented
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: