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Director of Event Technology I - Minneapolis Marriott Northwest Hotel & Conference Center
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $47,635.00 - $61,925.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Job Description
Encore is a leading global provider of event technology services, specializing in delivering innovative audio-visual and production solutions for hotels and convention centers. The company is known for its commitment to providing world-class service to clients and fostering strong partnerships with venue personnel to enhance the event experience. Encore's dedication to excellence, continuous improvement, and inclusive culture makes it a sought-after employer in the event technology industry. The company emphasizes high performance, accountability, and collaboration within its teams and is committed to diversity, equity, and inclusion in its workplace environment.
The role of Director, Event Technology (Small and Me... Show More
The role of Director, Event Technology (Small and Me... Show More
Job Requirements
- Bachelor’s degree preferred or equivalent experience
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience preferred
- sales experience is a plus
- working knowledge of audio visual equipment in live show environment
- ability to complete Level 3 Skills training
- proficiency with computer hardware
- proficiency with computer software including Microsoft Office
- effective leadership abilities
- valid driver’s license for team members operating Company vehicles
Job Qualifications
- Bachelor’s degree preferred or equivalent experience
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience preferred
- sales experience is a plus
- working knowledge of audio visual equipment in live show environment
- ability to complete Level 3 Skills training
- proficiency with computer hardware and software including Microsoft Office
- effective leadership and customer satisfaction focus
- valid driver’s license for vehicle operation
Job Duties
- Develop and maintain strong relationships with clients at all levels and provide outstanding customer service
- service events and act as a point of escalation when needed
- identify key issues and decision makers to influence contract renewal and leverage internal resources
- consult with Venue Sales Leadership on sales strategies
- participate in business review presentations
- manage efficient and profitable operations focusing on revenue maximization and cost control
- achieve financial goals by managing labor, equipment rentals, and costs
- utilize operational and financial reports accurately and timely
- coordinate invoicing and ensure timely payments
- complete accurate sales forecasts and participate in business reviews
- manage location profit and loss and develop action plans
- perform and direct daily floor operations including scheduling and equipment setups
- ensure timely delivery and quality of equipment and services
- anticipate and resolve equipment challenges
- maintain proper inventory levels while ensuring safety and quality
- share labor and equipment efficiently
- attend operational venue meetings
- apply technical troubleshooting and problem-solving skills
- utilize company computer systems effectively
- act as solo on-site technician if needed
- create strategies to maximize event revenue including upsell and cross-sell
- prepare and deliver compelling presentations and proposals
- attend site visits and planning meetings
- collaborate with vendors and internal departments
- understand event cost structures and profitability guidelines
- maintain accurate customer information in CRM
- stay informed on new products and emerging technology
- create and present performance reports to management
- deliver world-class service and maintain customer relationships
- oversee personnel assisting with event execution
- exceed customer expectations
- meet with guests to ensure needs are met
- monitor venues and check on customers
- maintain professional image and standards
- promote a culture of high performance and continuous improvement
- manage team performance, hiring, coaching, and training
- support diversity, equity, and inclusion initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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