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Job Overview
Employment Type
Full-time
Work Schedule
On-call
Day Shifts
Weekend Shifts
Job Description
Encore is a prominent player in the event technology industry, specializing in delivering comprehensive audio-visual and technical solutions to a diverse range of clients. Operating within the hospitality and event services sector, Encore prides itself on providing world-class service, innovative technology, and customized solutions to enhance live events and meetings. With an emphasis on collaboration, customer satisfaction, and continuous improvement, Encore maintains a strong presence in the hotel and convention center environments, adapting to dynamic event needs and diverse customer requirements.
The Director, Event Technology (SNE) at Encore holds a critical leadership role responsible for overseeing assigned location(s) with v... Show More
The Director, Event Technology (SNE) at Encore holds a critical leadership role responsible for overseeing assigned location(s) with v... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- Minimum 3 years of audio visual experience
- At least 1 year supervisory experience
- Preferably 2 years customer service or hospitality experience
- Sales experience considered an advantage
- Familiarity with live show audio visual equipment
- Completion of Level 3 Skills training
- Proficient with computer hardware
- Skilled in computer software including Microsoft Office and internet
- Demonstrated leadership skills
- Strong focus on customer satisfaction
- Valid driver’s license for vehicle operation
Job Qualifications
- Bachelor’s degree preferred or equivalent experience
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio visual equipment in live show environments
- Ability to successfully complete Level 3 Skills training
- Proficiency with computer hardware
- Proficiency with software including internet and Microsoft Office
- Effective leadership abilities
- Strong customer satisfaction focus
- Valid driver’s license required for staff operating company vehicles
Job Duties
- Develop and maintain strong relationships with clients at all organizational levels and provide outstanding customer service while focusing on customer retention
- Service events and act as a point of escalation when needed
- Identify key issues and decision makers influencing contract renewal and leverage resources to facilitate planning for business renewal
- Consult with Venue Sales Leadership on sales strategies
- Participate in business review presentations
- Drive revenue maximization and profitability using cost control measures
- Manage labor, equipment sub-rentals and control costs to achieve financial goals
- Utilize operational and financial reports and complete all required reports accurately and timely
- Coordinate invoicing activities ensuring client approval
- Complete sales forecasts accurately and on time
- Manage location P&L and develop action plans for deficiencies or growth
- Confirm timely payment processing with venue partners
- Direct daily floor operations including scheduling, equipment setup, operation, and strikes
- Ensure timely delivery and quality of equipment and services according to specifications
- Anticipate equipment challenges and resolve them professionally
- Maintain inventory control with safety and quality assurance
- Share labor and equipment efficiently within the local market
- Attend operational venue meetings and daily stand-ups
- Apply advanced troubleshooting and problem-solving skills to resolve technical issues
- Utilize company computer systems effectively
- Act as solo on-site technician if necessary
- Develop strategies to maximize event revenue including upselling and cross-selling
- Prepare and present compelling sales proposals and quotes
- Support site visits and pre-conference planning
- Collaborate with vendors and internal departments to capture and service events
- Incorporate event cost structures in solution designs
- Attend customer meetings and respond to their needs
- Maintain accurate customer information in CRM
- Stay updated on new products and emerging technologies
- Prepare and present reports to senior management
- Cultivate and maintain relationships with customers and venue personnel
- Oversee event execution personnel
- Exceed expectations of internal and external customers
- Meet with guests to ensure needs are met and equipment functions properly
- Monitor small venues and customer check-ins
- Maintain professional image according to company and venue standards
- Promote culture of high performance, accountability and continuous improvement
- Embrace company core values
- Manage staff performance, concerns, and development
- Select and onboard employees and conduct performance management
- Provide ongoing coaching and training on service standards and systems
- Recommend training opportunities
- Implement company diversity, equity, and inclusion initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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