Director of Event Technology I- Grand Bohemian Hotel Orlando
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,304.00 - $56,296.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Encore is a renowned global leader in live event technology solutions, specializing in providing cutting-edge audio visual and event management services to a broad range of venues including convention centers, theaters, and corporate event spaces. Recognized for its commitment to delivering World-Class service, Encore operates with the mission to create exceptional event experiences through innovative technology and customer-focused solutions. The company fosters a culture of inclusivity, continuous learning, and operational excellence, making it a preferred partner for event venues and a top employer in the live event industry. With a global footprint and a dedication to leveraging new technologies and... Show More
Job Requirements
- Bachelor’s degree preferred or equivalent experience
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience preferred
- Sales experience
- Working knowledge of audio visual equipment
- Must be able to successfully complete Level 3 Skills training
- Proficiency with computer hardware
- Proficiency with computer software and programs including the Internet and Microsoft Office
- Effective leadership abilities and customer satisfaction focus
- A valid driver’s license for team members who may operate company vehicles
Job Qualifications
- Bachelor’s degree preferred or equivalent experience
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience preferred
- Sales experience is a big plus
- Working knowledge of audio visual equipment in a live show environment
- Ability to successfully complete Level 3 Skills training
- Proficiency with computer hardware and software including Microsoft Office and the Internet
- Effective leadership and customer satisfaction focus
- Valid driver’s license if operating company vehicles
Job Duties
- Develop and maintain strong relationships with clients at all levels and provide outstanding customer service
- Service events and act as a point of escalation when needed
- Identify key issues and decision makers to facilitate contract renewals
- Consult with venue sales leadership on sales strategies
- Participate in business review presentations
- Manage efficient and profitable operations with focus on revenue maximization and cost control
- Achieve financial goals by managing labor, equipment sub-rentals and other costs
- Utilize operational and financial reports for timely and accurate reporting
- Coordinate invoicing activities ensuring client approval
- Complete sales forecasts timely and accurately
- Manage location profit and loss and develop action plans
- Confirm timely payments from venue partners
- Direct daily floor operations including scheduling and equipment setups, operation, and strikes
- Ensure equipment and services meet client and venue specifications and brand standards
- Anticipate equipment challenges and implement timely solutions
- Maintain proper inventory levels with safety and quality assurance
- Share labor and equipment efficiently within local market
- Attend operational venue meetings
- Apply advanced troubleshooting and problem solving for technical issues
- Use company computer systems effectively
- Act as solo on-site technician if necessary
- Create strategies to maximize event revenue including upsell and cross-sell
- Prepare and deliver presentations demonstrating value to customers
- Present quotes and proposals timely through various platforms
- Attend site visits and planning meetings to support customer event experience
- Collaborate with vendors and internal departments to capture events
- Understand and apply event cost structures for profitability
- Maintain accurate customer information in the CRM system
- Stay updated on new product and technology offerings
- Deliver world-class service and oversee personnel for event execution
- Meet guest needs and ensure equipment accuracy
- Monitor venues and customer satisfaction
- Promote a professional image and ensure team adherence
- Foster a culture of high performance, accountability, and continuous improvement
- Manage human resource activities including selection, performance management, and training
- Provide coaching and development opportunities
- Implement diversity, equity, and inclusion initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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