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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $108,000.00 - $145,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligibility
Career development opportunities
inclusive workplace culture
Employee training programs
supportive management
Global brand recognition
Job Description
Marriott Marquis Houston is a prominent luxury hotel located at 1777 Walker St, Houston, Texas. Part of Marriott International's extensive portfolio, this property stands out as one of the defining landmarks of hospitality in the Houston area. Marriott International is globally recognized for its commitment to delivering exceptional experiences through a strong emphasis on service, innovation, and a diverse portfolio of distinguished brands. The Marriott Marquis Houston combines sophistication with functionality to provide first-class accommodations and event spaces, catering to a variety of guest needs, from leisure travelers to large-scale corporate events and conventions.
This particular role is fo... Show More
This particular role is fo... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in event management, food and beverage, sales and marketing, or related professional area
- or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in event management, food and beverage, sales and marketing, or related professional area
- strong leadership and management skills
- excellent communication and interpersonal skills
- ability to manage budgets and maximize revenue
- experience in customer service and problem resolution
- ability to lead and develop a team
- knowledge of event planning operations and safety procedures
- proficiency in collaboration with sales, operations, and external vendors
- capability to work under pressure and solve complex challenges
- commitment to uphold company standards and policies
- availability to work full time at the Houston location
Job Qualifications
- High school diploma or GED with 4 years experience in event management, food and beverage, sales and marketing, or related professional area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in event management, food and beverage, sales and marketing, or related professional area
Job Duties
- Assign all events turned over to event planning team
- Oversee function space and group room blocks for turned opportunities
- Communicate and execute departmental and property emergency procedures, ensure staff are trained in safety procedures
- Lead execution of activities to support the event management strategy
- Work with direct reports to review scheduled events and troubleshoot potential challenges or conflicts
- Lead discussions to review event complexity and proactively avoid service challenges and failures
- Ensure the property is apprised of all groups impacting property operations
- Manage customer budgets to maximize revenue and meet customer needs
- Maintain inventories to maximize customer satisfaction and revenue opportunities
- Work with highly complex or high profile groups when financial impact is significant
- Lead the catering menu development process
- Champion all standards, policies and procedures for the event planning team
- Lead event management meetings
- Review comment cards, guest satisfaction results and other data to identify areas of improvement
- Share plans with property leadership and ensure corrective action is taken to improve guest satisfaction
- Display leadership in guest hospitality and exemplify excellent customer service
- Interact with guests to obtain feedback on product quality and service levels
- Respond to and handle guest problems and complaints
- Strive to improve service performance
- Empower employees to provide excellent customer service
- Develop working relationships with outside vendors and establish prices and service agreements
- Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions
- Establish customer service guidelines so employees understand expectations and parameters
- Ensure employees receive ongoing training to understand guest expectations
- Observe service behaviors of employees and provide feedback
- Review staffing levels to ensure that guest service and planning needs are met
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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