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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $90,000.00 - $120,000.00
Work Schedule
Standard Hours
Job Description
Marriott International is a globally renowned hospitality company dedicated to providing exceptional guest experiences through its portfolio of distinguished hotel brands. Among these, the Monterey Marriott stands out as a luxurious destination nestled in Monterey, California, offering premium accommodations, extensive event spaces, and world-class services to travelers and event planners alike. The Monterey Marriott features 87,946 square feet of versatile event space designed to accommodate a variety of gatherings, from intimate meetings to grand conferences and celebrations. The hotel's commitment to excellence is reflected in its focus on delivering seamless hospitality, combining comfort, sophistication, and innovative amenities to ensure every... Show More
Job Requirements
- High school diploma or GED
- Four years experience in event management, food and beverage, sales and marketing, or related professional area
- OR Two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in event management, food and beverage, sales and marketing, or related professional area
- Ability to manage customer budgets
- Strong leadership skills
- Excellent communication skills
- Ability to handle guest complaints and resolve conflicts
- Knowledge of safety and emergency procedures
- Capability to lead and train staff
- Ability to work full time at the Monterey Marriott location
Job Qualifications
- High school diploma or GED
- Four years experience in event management, food and beverage, sales and marketing, or related professional area
- OR Two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in event management, food and beverage, sales and marketing, or related professional area
- Proven leadership and supervisory abilities
- Strong communication and interpersonal skills
- Experience managing budgets and financial performance
- Ability to work collaboratively with diverse teams
- Customer service orientation
- Knowledge of event planning processes and logistics
- Ability to manage complex or high-profile events
Job Duties
- Assigns all events turned over to event planning team
- Oversees function space and group room blocks for turned opportunities
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
- Leads execution of activities to support the event management strategy
- Works with direct reports to review scheduled events and troubleshoot potential challenges or conflicts
- Leads discussions to review event complexity and proactively avoid service challenges and failures
- Ensures the property is apprised of all groups that will impact property operations
- Manages customer budgets to maximize revenue and meet customer needs
- Maintains inventories to maximize customer satisfaction and revenue opportunities
- Works with highly complex or high-profile groups when financial impact will be significant
- Leads the catering menu development process
- Champions all standards, policies and procedures for the event planning team
- Leads event management meetings
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
- Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
- Interacts with guests to obtain feedback on product quality and service levels
- Responds to and handles guest problems and complaints
- Strives to improve service performance
- Empowers employees to provide excellent customer service
- Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property
- Consults with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions
- Establishes customer service guidelines so employees understand expectations and parameters
- Ensures employees receive ongoing training to understand guest expectations
- Observes service behaviors of employees and provides feedback to individuals and or managers
- Reviews staffing levels to ensure that guest service and planning needs are met
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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