Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $94,000.00 - $126,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Employee Discounts
bonus eligibility
Job Description
The Westin Charlotte is a premier hotel located in the vibrant city of Charlotte, North Carolina, known for its exceptional hospitality and commitment to guest satisfaction. As part of Marriott International, one of the world's leading hospitality companies, The Westin Charlotte embodies a rich culture and diverse talent base that creates a welcoming and inclusive environment for both guests and associates. The hotel is dedicated to providing an outstanding experience, blending high-quality service with wellness-focused initiatives designed to help guests feel their best while traveling. The Westin brand is recognized globally for its unique programming centered around guest well-being, and... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in event management, food and beverage, sales and marketing, or related professional area
- OR 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 2 years experience in event management, food and beverage, sales and marketing, or related professional area
- Ability to lead and manage a team
- Strong communication and organizational skills
- Proficiency in event management software and tools
- Ability to work under pressure and manage multiple events simultaneously
- Excellent customer service and problem-solving abilities
- Commitment to safety and emergency procedures training
- Ability to develop and maintain vendor relationships
- Experience with budgeting and financial management
Job Qualifications
- High school diploma or GED with 4 years experience in event management, food and beverage, sales and marketing, or related professional area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in event management, food and beverage, sales and marketing, or related professional area
Job Duties
- Assigns all events turned over to event planning team
- Oversees function space and group room blocks for turned opportunities
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
- Leads execution of activities to support the event management strategy
- Works with direct reports to review scheduled events and troubleshoot potential challenges or conflicts
- Leads discussions to review event complexity and proactively avoid service challenges and failures
- Ensures the property is apprised of all groups that will impact property operations
- Manages customer budgets to maximize revenue and meet customer needs
- Maintains inventories to maximize customer satisfaction and revenue opportunities
- Works with highly complex or high profile groups when financial impact will be significant
- Leads the catering menu development process
- Champions all standards, policies and procedures for the event planning team
- Leads event management meetings
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
- Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
- Interacts with guests to obtain feedback on product quality and service levels
- Responds to and handles guest problems and complaints
- Strives to improve service performance
- Empowers employees to provide excellent customer service
- Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property
- Consults with customers to determine objectives and requirements for events such as meetings, conferences, and conventions
- Establishes customer service guidelines so employees understand expectations and parameters
- Ensures employees receive on-going training to understand guest expectations
- Observes service behaviors of employees and provides feedback to individuals and managers
- Reviews staffing levels to ensure that guest service and planning needs are met
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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