Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $111,000.00 - $152,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
employee training
Retirement Plan
Paid holidays
Job Description
The St. Regis San Francisco, a distinguished luxury hotel located in the heart of San Francisco at 125 3rd St, is part of the prestigious St. Regis Hotels & Resorts portfolio under Marriott International. Renowned for blending timeless glamour with a vanguard spirit, St. Regis offers exquisite experiences across more than 50 luxury hotels and resorts worldwide. The hotel prides itself on delivering an uncompromising level of bespoke and anticipatory service, exemplified by its classic sophistication, modern sensibility, and signature Butler Service. Marriott International is a global hospitality leader committed to fostering an inclusive environment that values the unique backgrounds,... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in event management, food and beverage, sales and marketing, or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in event management, food and beverage, sales and marketing, or related professional area
- Strong leadership and team management skills
- Ability to manage budgets and forecast revenue
- Excellent customer service orientation
- Effective communication abilities
- Training and coaching experience
- Knowledge of departmental and property emergency procedures
- Capability to work with high profile clients and complex event logistics
Job Qualifications
- High school diploma or GED with 4 years experience in event management, food and beverage, sales and marketing, or related field
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in event management, food and beverage, sales and marketing, or related field
- Experience in managing teams and leading event planning operations
- Ability to handle complex and high-profile group events
- Strong financial acumen to manage budgets and maximize revenue
- Excellent leadership and communication skills
- Proficiency in customer service and guest relations
- Knowledge of safety and emergency protocols
- Familiarity with vendor and customer relations
- Skills in training and staff development
- Strategic planning and problem-solving capabilities
Job Duties
- Assigns all events turned over to Event Planning team
- Oversees function space and group room blocks for turned opportunities
- Communicates and executes departmental and property emergency procedures ensuring staff are trained in safety
- Leads execution of activities to support the Event Management strategy
- Reviews scheduled events with direct reports to troubleshoot potential challenges and conflicts
- Leads discussions to review event complexity and proactively avoid service challenges and failures
- Manages customer budgets to maximize revenue and meet customer needs
- Maintains inventories to maximize customer satisfaction and revenue opportunities
- Works with highly complex or high profile groups with significant financial impact
- Leads catering menu development process
- Champions standards, policies and procedures for the Event Planning team
- Leads Event Management meetings
- Reviews comment cards, guest satisfaction results and other data to identify improvement areas
- Shares plans with property leadership to enhance guest satisfaction
- Displays leadership in guest hospitality and fosters positive guest relations
- Interacts with guests to obtain product quality and service feedback
- Responds to and handles guest problems and complaints
- Strives to improve service performance
- Empowers employees to provide excellent customer service
- Develops relationships with outside vendors establishing prices and service agreements to enhance event experience
- Consults with customers to determine event objectives and requirements
- Establishes customer service guidelines for employees
- Ensures ongoing training to meet guest expectations
- Observes employee service behaviors providing feedback
- Reviews staffing levels to ensure service and planning needs are met
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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