Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $120,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
bonus eligibility
Job Description
Marriott International is a globally recognized hospitality leader renowned for its commitment to delivering exceptional guest experiences and fostering welcoming environments for both guests and associates. Marriott Hotels, a key brand within this portfolio, are dedicated to elevating hospitality through innovation, familiarity, and heartfelt service. The JW Marriott, part of Marriott's luxury portfolio, represents more than just hotels; it offers an inspiring work environment where associates are valued as the greatest asset and provided with ample opportunities for development, recognition, and career growth. With over 100 properties worldwide in gateway cities and resort destinations, JW Marriott emphasizes a community-centered workplace... Show More
Job Requirements
- High school diploma or GED
- Minimum 4 years experience in event management, food and beverage, sales and marketing, or related field
- OR 2-year degree from accredited university in relevant major
- Minimum 2 years experience in event management or related field
- Strong leadership ability
- Excellent communication skills
- Proven ability to manage budgets and forecasts
- Customer service oriented
- Ability to work onsite in Long Beach, California
- Willingness to work full-time
- Eligible to receive bonus
Job Qualifications
- High school diploma or GED with 4 years experience in event management, food and beverage, sales and marketing, or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience
- Strong leadership and team management skills
- Exceptional customer service and communication skills
- Proficiency in budget management and revenue forecasting
- Ability to handle complex or high-profile groups
- Experience in developing catering menus and supporting event sales strategies
- Knowledge of safety procedures and emergency protocol
- Skilled in resolving guest complaints and improving service performance
- Ability to develop vendor relationships and negotiate service agreements
Job Duties
- Assigns all events turned over to event planning team
- Oversees function space and group room blocks for turned opportunities
- Communicates and executes departmental and property emergency procedures ensuring staff are trained in safety
- Leads execution of activities to support event management strategy
- Reviews scheduled events with direct reports to troubleshoot challenges or conflicts
- Leads discussions on event complexity to proactively avoid service challenges
- Manages customer budgets to maximize revenue and meet needs
- Develops catering menu and champions standards, policies, and procedures for event planning team
- Leads event management meetings
- Reviews guest satisfaction data to identify areas for improvement
- Shares plans with leadership to ensure corrective action and improve guest satisfaction
- Interacts with guests to obtain feedback on product quality and service
- Responds to and handles guest problems and complaints
- Develops relationships with outside vendors and establishes agreements to enhance event experience
- Consults with customers to determine objectives and requirements for events
- Establishes customer service guidelines and ensures ongoing employee training
- Observes service behaviors and provides feedback
- Reviews staffing levels to meet guest service and planning needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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