Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $143,000.00 - $192,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
Health Insurance
bonus eligibility
Career development opportunities
Employee satisfaction programs
dynamic team environment
comprehensive training
Job Description
Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is a premier full-service resort and convention center known for its exceptional meeting and event facilities. As part of the Marriott International portfolio, Gaylord Hotels exemplify a dedication to delivering extraordinary environments, services, and programming designed to bring people together in meaningful ways. The resort prides itself on fostering a positive culture where employee uniqueness is celebrated, creating opportunities beyond the traditional hospitality experience. Their commitment to diversity and inclusion, as well as to non-discrimination, reinforces their reputation as an employer of choice within the hospitality industry. This particular job... Show More
Job Requirements
- High school diploma or GED
- 5 years experience in event management, food and beverage, sales, marketing, or related professional area
- OR Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 3 years experience in event management or related professional area
- Strong leadership skills
- Excellent communication skills
- Ability to manage budgets and forecasts
- Knowledge of life safety codes and regulations
- Proficiency in developing and executing strategic plans
- Experience in employee training and development
- Commitment to exceptional customer service
Job Qualifications
- High school diploma or GED with 5 years event management, food and beverage, sales or related experience
- Bachelor’s degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with 3 years event management or related experience
- Demonstrated leadership and team management skills
- Strong communication and problem-solving abilities
- Experience in budget management and strategic planning
- Knowledge of life safety codes and compliance standards
- Proven ability to maintain client satisfaction and operational excellence
Job Duties
- Lead and direct the Convention Services department
- Direct the activities and oversee the performance of the Convention Services leadership team including leader performance evaluations, goal-setting, and training plan development
- Promote communication across operational departments and assist in problem resolution
- Develop and execute employee satisfaction action plans
- Verify operational policies and life safety compliance
- Develop and manage departmental strategic plans, budgets, and revenue forecasts
- Partner with sales team and manage vendor relationships
- Ensure client and meeting planning satisfaction goals are achieved
- Communicate catering event details to departments and customers
- Provide coaching, training, and mentoring to employees
- Manage conflict and motivate employees
- Develop and manage hourly employees
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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