Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $120,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Performance bonus
Career Development
Job Description
The Westin San Diego Gaslamp Quarter, located at 910 Broadway Cir in San Diego, California, is a renowned hospitality establishment that is part of the Marriott International family. Marriott International is a global leader in the hotel industry, recognized for its commitment to diversity, innovation, and exceptional guest experiences. The Westin brand is known for its distinctive focus on wellness, aiming to empower guests to maintain their well-being and be the best version of themselves while traveling. This hotel offers a dynamic and supportive work environment where associates are encouraged to embrace their own wellness practices alongside providing top-tier service... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in event management, food and beverage, sales and marketing, or related professional area
- OR 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 2 years experience in event management, food and beverage, sales and marketing, or related professional area
- strong leadership skills
- excellent communication abilities
- proficiency in budgeting
- ability to manage multiple events simultaneously
- knowledge of safety and emergency procedures
- customer service oriented
Job Qualifications
- High school diploma or GED with 4 years experience in event management, food and beverage, sales and marketing, or related professional area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in event management, food and beverage, sales and marketing, or related professional area
- strong leadership and communication skills
- demonstrated ability to manage teams and complex events
- proficiency in budgeting and revenue management
- excellent customer service and interpersonal skills
- ability to handle guest complaints effectively
- knowledge of safety procedures and emergency protocols
- skilled in vendor relationship development and contract negotiations
Job Duties
- Assigns all events turned over to Event Planning team
- oversees function space and group room blocks for turned opportunities
- communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
- leads execution of activities to support the Event Management strategy
- works with direct reports to review scheduled events and troubleshoot potential challenges or conflicts
- leads discussions to review event complexity and proactively avoid service challenges and failures
- ensures the property is apprised of all groups that will impact property operations
- manages customer budgets to maximize revenue and meet customer needs
- maintains inventories to maximize customer satisfaction and revenue opportunities
- works with highly complex or high profile groups when financial impact will be significant
- leads the catering menu development process
- champions all standards, policies and procedures for the Event Planning team
- leads Event Management meetings
- reviews comment cards, guest satisfaction results and other data to identify areas of improvement
- shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction
- displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
- interacts with guests to obtain feedback on product quality and service levels
- responds to and handles guest problems and complaints
- strives to improve service performance
- empowers employees to provide excellent customer service
- develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property
- consults with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions
- establishes customer service guidelines so employees understand expectations and parameters
- ensures employees receive ongoing training to understand guest expectations
- observes service behaviors of employees and provides feedback to individuals and or managers
- reviews staffing levels to ensure that guest service and planning needs are met
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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