Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $120,000.00 - $140,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Cell phone reimbursement
401(k)
Job Description
Fairmont Hotels and Resorts is a globally recognized luxury hotel brand known for delivering exceptional guest experiences rooted in the unique culture and charm of their destinations. With properties spanning iconic locations such as the beaches of Hawaii, the vibrant cities of London, and the deserts of the United Arab Emirates, Fairmont is synonymous with sophistication, elegant architecture, and distinguished service. The brand combines exquisite design, outstanding gastronomy, and picturesque settings to create memorable stays for its guests. Fairmont is part of Accor, a leading hospitality group that fosters diversity, inclusion, and career development opportunities for its employees worldwide.
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Job Requirements
- Must provide proof of eligibility to be employed in the United States of America
- Minimum of two years senior leadership experience in a high volume F&B, Event (Banquets) operations
- Previous experience managing large events with 1,000+ guests on a regular basis
- Knowledge of CBA compliance and experience managing unionized teams
- University degree in Hotel/Restaurant management or related discipline preferred
- Strong organizational and team management skills
- Ability to multitask and manage dynamic priorities
- Excellent communication and interpersonal skills
- Commitment to guest satisfaction and service excellence
- Ability to work under pressure and adapt to changing situations
- Strong decision-making and problem-solving abilities
- Ability to maintain professionalism and integrity
- Willingness to work flexible hours including weekends and holidays
Job Qualifications
- Minimum of two years senior leadership experience in a high volume F&B, Event (Banquets) operations required, preferably within luxury hotels
- Previous experience managing large events (1,000+ guests) on a regular basis required
- University degree in Hotel/Restaurant management or related discipline a strong asset
- Strong ability to manage teams effectively, with a focus on coaching and mentoring employees
- Exceptional organizational skills with the ability to manage multiple priorities and timelines
- Knowledge of CBA compliance and experience managing unionized teams, required
- Efficient and effective operational skills
- Strong cross-functional team player
- Responsive, with a sense of urgency
- Consistent follow through
- Possess a focus on guest service
- Strong food and wine knowledge
- Make business decisions based on Event Orders, available information, experience and collaborative input
- Work tactfully, courteously and seamlessly with the general public, customers and colleagues
- Perform a variety of activities
- able to change activities frequently and sometimes without advance notice
- Demonstrate the ability to change activities frequently and manage interruptions
- Accept full responsibility for directing and managing an activity
Job Duties
- Direct and manage all activities related to the Banquet department, ensuring all service standards are followed
- Work closely with Catering and Conference Service team to execute on client needs, expectations, and timelines
- Attend regular meetings to discuss Banquet Event Orders and event forecasts
- Ensure all functions make a positive visual impact and unforgettable guest experience including ambiance, décor and service delivery
- Focus on guest satisfaction scores (Voice of the Guest / Meeting Planner) in all duties and interactions
- Attend pre-conference meetings with clients to confirm all relevant details are communicated
- Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required
- Follow the annual budget and administer it in a fiscally responsible manner
- Ensure all financial reporting is maintained and accurate billing for each banquet function is recorded
- Oversee and enforce departmental standards, performance, dress code, appearance, sanitation, etc., according to established policies and CBA guidelines
- Responsible for producing employee schedules based on forecast, labor standard and CBA guidelines
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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