Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $78,900.00 - $110,000.00
Work Schedule
Standard Hours
On-call
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
Retirement Plan
Job Description
The University of Wisconsin-Green Bay is a rapidly expanding, student-centered public university dedicated to transforming lives through comprehensive academic offerings and strong community partnerships. As part of the University of Wisconsin System, UW-Green Bay emphasizes innovation, engagement, and a deep commitment to student success, fostering a vibrant and supportive campus environment. The University is focused on enhancing the overall student experience by investing in resources, programs, and services that align with its mission to provide inclusive and transformative education. This commitment is reflected in its approach to campus dining services, which plays a vital role in promoting belonging and satisfaction... Show More
Job Requirements
- Associate or bachelor’s degree in hospitality management, business administration, food service management, or a related field
- Minimum of five years of progressive leadership experience in dining services, hospitality, or facilities management
- Demonstrated ability to lead improvement initiatives and manage complex operations
- Experience overseeing contracted vendors or third-party service providers
- Strong communication, collaboration, and conflict resolution skills
- ServSafe certification, or acquired within 90 days of employment
Job Qualifications
- Associate or bachelor’s degree in hospitality management, business administration, food service management, or a related field
- Minimum of five years of progressive leadership experience in dining services, hospitality, or facilities management
- Demonstrated ability to lead improvement initiatives and manage complex operations
- Experience overseeing contracted vendors or third-party service providers
- Strong communication, collaboration, and conflict resolution skills
- ServSafe certification, or acquired within 90 days of employment
- Experience working in higher education dining or large-scale food service environments
- Knowledge of franchise operations, meal plan systems, and student engagement best practices
- Familiarity with sustainability programs and food waste reduction strategies
- Ability to leverage data and AI to make informed decisions
Job Duties
- Lead a bold, campus wide dining transformation in collaboration with Chartwells, introducing new concepts, elevating food quality, improving service efficiency, and redesigning the overall dining experience
- Set and drive goals to significantly increase student satisfaction scores from approximately 3.3 to 4.0 and beyond within 1 to 2 years
- Align all dining initiatives with the University’s priorities and student needs
- Evaluate and expand franchise offerings, including assessment of franchise requirements, revenue thresholds, and long term feasibility
- Serve as the University’s primary point of contact for all Chartwells operations, including staffing, service standards, facilities, communication, and performance management
- Monitor progress on staffing gaps, ensuring Chartwells has clear plans and timelines for positions such as managers, dieticians, dishwashers, catering staff, and support roles
- Review and approve Standard Operating Procedures for all dining locations, and oversee Chartwells’ compliance
- Ensure timely and consistent front of house cleaning, including table turnover, dining room sanitation, and overall facility cleanliness
- Establish systems to collect, track, and respond to student feedback, including real time feedback devices at key stations, surveys, and direct outreach
- Partner with Chartwells to analyze feedback trends and share monthly performance reports with campus leadership
- Support and oversee a student engagement plan, including scheduled forums, pop up feedback sessions, and ongoing dialogue with campus groups
- Develop campaigns, programs, and promotions that enhance the dining experience, amplify student voice, and build campus loyalty
- Ensure collaborative menu development processes that incorporate student input, dietary needs, and culinary innovation
- Drive improvements in food quality, variety, local sourcing, and sustainability
- Oversee the monitoring and analysis of meal plan usage, and develop a robust transfer meal program
- Lead efforts to partner with local vendors and suppliers to expand regional offerings on campus
- Guide and support Chartwells’ food waste reduction strategy, including campaign planning, messaging, and implementation timelines
- Monitor waste metrics and support continuous improvement in sustainability practices
- Track dining operations’ financial performance against budget targets, and provide regular financial and operational updates to University leadership
- Collaborate with Chartwells to access, review, and refine financial dashboards to strengthen financial transparency
- Involvement with the point-of-sale transactions (currently using Transact), including reviewing financial, price setting, inventory management, etc.
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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