Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $175,000.00 - $225,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Travel reimbursement
Personal travel reimbursement
professional development budget
company-wide days off
Job Description
Canary Technologies is at the forefront of revolutionizing the hospitality industry through cutting-edge software powered by its proprietary hospitality-specific AI platform. The company serves over 20,000 hoteliers across more than 100 countries, providing them with the technological tools necessary to enhance operational efficiency and elevate guest experiences. With an impressive client list that includes some of the most prestigious hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western, Canary Technologies has firmly established itself as a trusted and innovative partner in the hotel technology space. Recognized for its rapid growth and innovation, Canary was named a... Show More
Job Requirements
- Bachelor’s degree or higher
- Minimum 5 years in leadership roles within customer support or success
- Experience working in a tech or SaaS company
- Proficiency with Help Desk systems and CRM platforms
- Strong communication and leadership abilities
- Ability to analyze data and derive insights
- Commitment to delivering excellent customer experience
Job Qualifications
- BA/BS degree
- 5+ years of leadership experience in Customer Support or Customer Success in a tech/SaaS environment
- Proven track record of driving customer satisfaction and operational efficiencies
- Strong analytical problem-solving and decision-making skills
- Expertise with Help Desk systems like Zendesk and Freshdesk
- Familiarity with Salesforce and collaboration software such as Slack and Asana
- Exceptional interpersonal skills
- Ability to inspire and lead teams
Job Duties
- Lead and mentor the Customer Support team fostering a culture of excellence
- Set clear objectives and KPIs aligned with company strategic goals
- Collaborate with Product and Engineering teams to drive product improvements based on customer feedback
- Develop and implement scalable support processes and tools to improve customer satisfaction and retention
- Analyze support metrics and trends to drive continuous improvements and solutions
- Represent the voice of the customer at the executive level ensuring their needs shape offerings and strategies
- Evaluate and implement Help Desk technology solutions ensuring seamless integration and effectiveness
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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