Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $120,000.00 - $135,000.00
Work Schedule
Standard Hours
Benefits
Competitive salary plus bonus
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Paid Vacation and Personal Days
short-term disability insurance
voluntary life insurance
Tuition Reimbursement
wellness reimbursement
Ongoing Professional Development
Job Description
Charleys Philly Steaks began as a beloved local eatery near The Ohio State University campus and has since transformed into a global fast casual restaurant brand recognized for delivering the world's #1 cheesesteak. Established in 1986, Charleys revolutionized the Philly Cheesesteak experience by serving sandwiches that are always grilled to order with fresh, high-quality ingredients. Today, Charleys boasts over 850 locations worldwide, supported by a franchise network of more than 535 partners, employing over 10,000 team members across 45 U.S. states and 15 countries. Through its non-profit foundation, Charleys Kids, the company participates in social responsibility initiatives such as education,... Show More
Job Requirements
- Bachelor's degree is highly preferred
- Minimum five years of prior multi-unit managerial restaurant experience
- Minimum seven years' experience with increasing responsibility in operations management including director level experience
- Thorough understanding of operating and management techniques as they apply to the restaurant industry
- Strong communication and organizational skills
- Ability to effectively train, coach, evaluate, and discipline employees
- Proficiency in Microsoft Office Suite
- Uses sound judgment in day-to-day decisions by applying the company's vision, values and culture
- Must be able to read, write and effectively communicate in English
- Must possess strong interpersonal skills
Job Qualifications
- Bachelor's degree is highly preferred
- Minimum five years of prior multi-unit managerial restaurant experience
- Minimum seven years' experience with increasing responsibility in operations management including director level experience
- Thorough understanding of operating and management techniques as they apply to the restaurant industry
- Strong communication and organizational skills
- Ability to effectively train, coach, evaluate, and discipline employees
- Proficiency in Microsoft Office Suite
- Sound judgment applying company vision, values, and culture
- Strong interpersonal skills to resolve conflicts and obtain cooperation
Job Duties
- Provide leadership for each store manager in the market to ensure customer and team satisfaction
- Lead the way by working with each General Manager to deliver restaurant sales and controllable profit and meet targeted flow-through goals
- Partner with each GM to continuously grow sales and increase profitability over the previous year
- Coach and train store management teams to maximize operational excellence
- Support training initiatives and monitor training processes to ensure quality of team members and managers
- Aggressively develop and maintain store staffing levels, ensuring full management staffing for each restaurant
- Lead and manage operations for Corporate Charleys locations ensuring financial success and operational excellence
- Protect the brand by maintaining high standards of operations
- Ensure consistent execution of quality and food safety procedures and take corrective actions as needed
- Build and develop a high-performing team through effective hiring, training, mentoring, and ongoing development
- Strengthen collaboration and communication within the corporate team to drive alignment and performance
- Communicate and implement corporate strategies and execute business plans
- Develop and implement business plans for each location, managing weekly and monthly P&L performance
- Prepare weekly reports, presentations, and analyses to support operational performance and decision-making
- Deliver exceptional customer experiences by executing against Charleys' 7 Objectives and managing quality, service, cleanliness, and value programs
- Build and maintain strong relationships with franchisees and support departments to promote consistency and brand growth
- Participate in regional restaurant planning and collaborate with Development Team
- Maximize area sales performance versus budget and prior year by providing leadership to franchise business consultants and district managers
- Partner with marketing teams to implement regional marketing plans and monitor market conditions to drive customer growth
- Promote effective communication and collaboration across the franchise community
- Perform additional duties as required
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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