Director of Charter Services - Flight Ops, Client Experience, and Wholesale Sales
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $100,000.00 - $140,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
401(k) with match
Paid Time Off
Relocation assistance
Career development opportunities
employee recognition programs
Job Description
Ventura Air Services is a distinguished two-generation, family-founded private aviation company that has established its reputation on the pillars of responsiveness, integrity, and trust. As a medium-sized company, Ventura strikes a balance between valuing every individual and providing robust stability, career advancement opportunities, and meaningful growth pathways for its employees. Private aviation at Ventura is designed to be personal, purposeful, and consistent throughout every interaction—from the initial quote to the moment wheels lift off. The company’s operational ethos is deeply rooted in accountability, responsiveness, and the highest respect for clients who entrust them with their time. Their commitment to excellence... Show More
Job Requirements
- 10 plus years of experience in charter management with leadership responsibility across revenue, service, and operations
- Proven success managing wholesale partnerships and trip execution in a dynamic aviation environment
- Analytical mindset with experience developing, tracking, and optimizing performance metrics
- Exceptional communication, negotiation, and relationship-building skills
- Highly organized, detail-oriented, and comfortable working in a fast-paced, 24/7/365 environment
- Strong customer service mindset with ability to multi-task and remain calm under pressure
- Collaborative leader who balances high standards with mentorship and support
- Thrives on ownership, embraces accountability, and knows how to turn chaos into clarity
Job Qualifications
- Bachelor's degree or equivalent experience in aviation management or related field
- Minimum 10 years of leadership experience in private aviation charter management
- Proven track record managing wholesale partnerships and trip execution
- Strong analytical skills with experience in performance metrics development and optimization
- Exceptional communication, negotiation, and relationship-building abilities
- Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment
- Collaborative leadership style with a focus on mentorship and team development
- Proficiency with Microsoft Teams, Excel, Google Workspace, Asana, and other relevant software
Job Duties
- Build and refine team structure and cross-training programs to ensure high performance and flexibility
- Lead and coach cross-functional teams in charter wholesaling, customer service, owner services, and flight operations coordination
- Create a culture of responsiveness and proactive communication for high-touch service
- Model service-first behavior and actively participate in daily operations
- Build and maintain strong broker and partner relationships to maximize fleet utilization
- Oversee quoting accuracy, trip execution, and service standards for profitability and consistency
- Own margin accountability and drive alignment to meet or exceed budgeted performance
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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