Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $100,000.00 - $120,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
Job Description
Highgate Hotels is a leading global real estate investment and hospitality management company, managing a diverse portfolio exceeding 400 hotels with assets worth over $15 billion across North America, Europe, the Caribbean, and Latin America. Founded on a 30-year legacy of innovation within the hospitality sector, Highgate offers expert property cycle management, encompassing development, recapitalization, and disposition. Their portfolio features bespoke lifestyle hotel brands, well-established legacy brands, and independent hotels and resorts known for contemporary programming and strong digital engagement. With an executive team composed of seasoned hospitality leaders and multiple corporate global offices, Highgate is a trusted partner to... Show More
Job Requirements
- Medium work exerting up to 50 pounds occasionally and/or 20 pounds frequently
- Effective verbal and written communication with employees and guests
- Ability to listen, understand, and clarify employee and guest concerns
- Skilled in multitasking and prioritizing departmental functions
- Maintain an attentive, friendly, courteous, and service-oriented demeanor
- Attend all required hotel meetings and trainings
- Participate in M.O.D. coverage as required
- Regular attendance compliant with Highgate standards
- Maintain high standards of personal appearance and grooming
- Comply with Highgate standards and regulations
- Identify problem areas and assist in implementing solutions
- Proficient in handling problems by anticipating and solving
- Ability to understand and evaluate complex information and data
- Maintain confidentiality of information
- Perform other duties as requested by management
- Maintain a warm and friendly demeanor at all times
Job Qualifications
- Minimum 2 years in a similar role within a luxury or luxury/lifestyle hotel
- Proficient in Reserve Cloud, Triple Seat, Microsoft Office Suite, and event planning software
- Exceptional communication, organizational, and problem-solving skills
- Required to speak, read, and write English, with fluency in other languages preferred
- Proactive and detail-oriented relationship builder with passion for hospitality
- Knowledge of food and beverage preparation, health department rules, liquor laws and regulations
- Able to work long hours as required
Job Duties
- Maintain attentive, friendly, helpful, and courteous demeanor with guests, managers, and employees
- Develop and maintain trusted client/member relationships to secure repeat business and referrals
- Oversee all aspects of event planning including menus, logistical arrangements, staffing, and setup
- Ensure overall guest satisfaction
- Generate new business leads, negotiate contracts, and close catering sales
- Develop and manage Banquet Event Orders and Resumes to ensure accurate communication
- Create cost estimates, manage budgets, and coordinate billing to ensure profitability
- Collaborate with Culinary, Banquet, Operations, and Membership teams for event coordination
- Manage vendor relationships and oversee load-in and event breakdown
- Conduct post-event evaluations and collect feedback for continuous improvement
- Supervise banquet personnel and daily banquet operations
- Respond promptly to guest complaints
- Coordinate with F&B managers to address issues
- Keep supervisor informed of relevant matters
- Monitor loss prevention in banquet operations
- Prepare and submit reports including wage progress, payroll, revenue, and employee schedules
- Ensure compliance with liquor laws, health, sanitation, and SOPs
- Conduct staff performance reviews
- Participate in departmental training and meetings
- Oversee banquet setup and cleanliness
- Maintain up-to-date details on banquet functions
- Conduct ongoing staff training and menu briefings
- Supervise banquet checks and ensure guest signatures
- Requisition liquor for banquet bars
- Ensure safety and sanitation in service areas
- Control and maintain service equipment
- Maintain overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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