Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Hilton is the leading global hospitality company, known for its extensive range of lodging options that cater to various types of travelers worldwide. With a heritage spanning nearly 100 years, Hilton has established its reputation by offering luxurious full-service hotels and resorts, extended-stay suites, and mid-priced hotels that deliver exceptional accommodation, exemplary service, and outstanding amenities at great value. Hilton's portfolio includes a variety of global brands, each committed to elevating guest experiences through innovative services and exceptional hospitality.
Hilton's mission, to fill the earth with the light and warmth of hospitality, underscores their dedication to creating remarkable experie... Show More
Hilton's mission, to fill the earth with the light and warmth of hospitality, underscores their dedication to creating remarkable experie... Show More
Job Requirements
- 2-5 years of experience in hospitality sales and catering
- strong leadership, communication, and guest interaction skills
- ability to operate within a fast-paced, ever-changing environment while maintaining a positive attitude
- understanding of sales and catering contracts, files, room inventories, and function space capabilities
- excellent sales, planning, and organizational skills
- working knowledge of MS Word, Excel, and Outlook
- knowledge of software and property management systems such as Delphi and OnQ preferred
- high school diploma or GED
- six to twelve months related experience or training or equivalent combination of education and experience
- ability to read, write, and perform mathematical computations
- ability to effectively communicate with guests using tact and diplomacy
- ability to stand, walk, stoop, kneel, crouch, reach, handle or lift objects up to 25-35 pounds
- availability to work flexible schedules including weekends and holidays
Job Qualifications
- high school diploma or GED
- 2-5 years of experience in hospitality sales and catering
- strong leadership and communication skills
- ability to manage multiple priorities in a dynamic environment
- knowledge of sales and catering contracts and operational systems
- proficiency in MS Office applications
- familiarity with Delphi and OnQ preferred
- excellent organizational and interpersonal skills
- ability to deliver exceptional customer service
- effective negotiation and networking abilities
- capability to analyze market trends and competition
Job Duties
- Proactively prospect, solicit, qualify, and close new and repeat business opportunities within assigned market segments
- maintain a current knowledge of menu and service trends and client needs
- promote the hotel by maintaining high visibility within the community by attending and hosting trade shows, networking, and industry events
- build, maintain and grow strong account relationships
- visit and entertain contacts with key accounts regularly
- prospect for new opportunities and accounts
- provide timely follow-up to all sales inquiries and customers
- evaluate business opportunities and understand their impact on hotel GOP
- understand basic revenue management strategies and principles
- prepare contracts, confirm signatures, and establish methods of payment
- manage cut-off dates, monitor room blocks and adjust accordingly with revenue management
- ensure rooming lists are received and entered by due date
- update group pick-up in Delphi and ensure groups meet performance expectations for guest room and catering revenues
- handle BEO and account details for catering groups within assigned market segments
- communicate key information and details to operations departments for successful execution of groups and events
- multi-task, prioritize, and possess strong time management skills
- maintain accurate and organized sales files
- utilize Delphi effectively and update bookings, accounts, and sales activities accordingly
- analyze and monitor competition, market trends, demand, and customer needs
- maintain a positive attitude and friendly manner in all client, guest, and team member interactions
- provide timely follow-up with clients after groups and events to ensure exceptional experiences
- work closely with Complex Director of Sales to prepare monthly forecasts, annual budgets, and plans
- assist in control of function space maximization
- ensure payment policies and billing procedures are followed consistently
- contribute to RevPar growth and meet or exceed budgeted room and banquet revenues
- set a positive example to team members
- assist in implementing sales culture throughout the hotel
- interact with all clients, guests, and team members professionally
- maintain a positive and cooperative work environment
- assist with sales and reservations training of non-sales staff
- participate in MOD rotation
- greet on-site contacts for groups and events
- recognize and report potential safety hazards
- understand emergency procedures
- train and use OnQ and sales systems effectively
- use sound judgment in decision-making
- perform other duties as assigned by DOS, GM, or Winwood Hospitality Group
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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