Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $120,000.00 - $140,000.00
Work Schedule
Flexible
Benefits
Compensation
Dental Insurance
Medical insurance
Vision Insurance
Retirement Plan
Paid Time Off
Holiday pay
Employee Discounts
401(k) Plan
Employee Meals
Annual Incentive Program
Job Description
Four Seasons Hotels and Resorts is recognized globally as a leading luxury hospitality company, renowned for its dedication to exceptional service and memorable guest experiences. Established with a commitment to excellence, Four Seasons has grown to become synonymous with luxury, innovation, and elegance in the hospitality industry. Its properties are located in prime destinations worldwide, offering guests unparalleled comfort and personalized services that exceed expectations. With a forward-thinking employee culture, Four Seasons prioritizes the development and well-being of its team members, fostering an environment where every individual is empowered to excel and contribute meaningfully to the company’s success.
The... Show More
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Job Requirements
- Bachelor’s degree or equivalent experience in hospitality management or related field
- Minimum of 5 years experience in catering sales management or event planning in a luxury hospitality environment
- Proven track record of successful sales performance and revenue growth
- Strong leadership skills with experience in managing and developing teams
- Excellent communication and interpersonal skills
- Proficiency in event management software and MS Office applications
- Ability to work flexible hours including early mornings evenings weekends and holidays
- Knowledge of health safety and sanitation regulations
- Ability to manage multiple projects simultaneously and work well under pressure
- Commitment to delivering exceptional customer service and maintaining brand standards
Job Qualifications
- Strong commercial acumen leadership and team management skills with the ability to lead motivate and inspire team members
- Commitment to employee training learning and development fostering a positive and productive work environment
- Proven experience in event planning catering and sales management familiarity with sales processes lead management and customer relationship management
- Experience with budgeting forecasting and revenue management for events
- Knowledge of local market trends and competitive landscape
- Understanding of catering menu planning food and beverage service standards and banquet operation matters including audio-visual requirements space management event logistics
- Knowledge of event management software such as Golden Sales and Catering Opera or similar tools
- Strong organizational and problem-solving abilities
- Ability to manage large teams handle complex schedules and coordinate across departments
- Excellent interpersonal and influencing skills in building and maintaining relationships across departments and with guests creating a memorable and high-quality experience
- Excellent verbal and written proficiency in English
Job Duties
- Lead, mentor, and manage the catering team fostering a culture of excellence and teamwork
- Conduct performance evaluations provide coaching and support career development for team members
- Actively solicit and secure new business including corporate social and group events
- Optimize space utilization and manage function space allocation to maximize revenue
- Work with Sales and Marketing and Revenue teams to develop event pricing strategies for related market segments and forecasting
- Lead sales activities including responding to inquiries managing leads and driving event conversions
- Build and maintain relationships with key accounts event planners and stakeholders
- Work with the Director of Banquet Operations and Executive Chef to monitor and manage Banquet and Food and Beverage expenses and revenues
- Ability to formulate catering sales manager goals and budget setting
- Liaise with department heads such as Chefs Banquet Managers and Front Office Managers to ensure smooth execution of all Catering and Group events
- Oversee audio-visual requirements and ensure all logistical aspects of the event are handled efficiently
- Prepare reports on booking pace forecasting month-end analysis and other relevant metrics
- Ensure team and relevant operating departments are kept up to date with competitor activities and provide insights on the market when required
- Ensure compliance with safety and sanitation standards
- Monitor industry trends and competitor activities to ensure the hotel remains at the forefront of catering excellence
- Ensure compliance with health and safety standards as well as Four Seasons policies and procedures
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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