Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $115,528.00 - $202,200.00
Work Schedule
Flexible
Benefits
Health Insurance
Life insurance
Paid Time Off
401k plan
Tuition Reimbursement
volunteer opportunities
Paid parental leave
Job Description
AAA Club Alliance (ACA) is a reputable and well-established organization known for providing a wide range of automotive and travel-related services. As part of the AAA network, ACA has built a strong reputation for reliability, customer service excellence, and operational efficiency. The company operates various service centers including Car Care locations that provide vehicle maintenance, repair, and roadside assistance tailored to meet the needs of its diverse customer base. With a commitment to enhancing the customer experience, ACA emphasizes innovation, continuous improvement, and strategic growth to maintain its status as a leading provider in the automotive care industry. The company... Show More
Job Requirements
- Bachelor's degree in business, marketing or related field required
- A combination of education and experience may be considered in lieu of degree
- Minimum of 10 years of applicable experience in Car Care operations required
- Minimum of 8 years of leadership or management experience in a customer service and sales environment required
- Valid driver's license is required
- Ability to travel routinely (25-40%)
Job Qualifications
- Bachelor's degree in business, marketing or related field
- Extensive experience in Car Care operations management
- Proven leadership skills in customer service and sales environments
- Strong knowledge of operational processes and process standardization
- Ability to analyze financial data and use it for decision making
- Excellent communication and interpersonal skills
- Experience in developing and implementing SOPs and performance metrics
- Ability to lead cross-functional teams and collaborate effectively
- Proven track record in driving operational improvements and achieving business goals
- Familiarity with compliance and regulatory requirements in operational settings
Job Duties
- Lead the development and execution of end-to-end operational strategies including inventory management, process optimization, and standardization across locations to improve profitability, efficiency, and customer experience
- Provide performance insights on service execution to support customer retention and upselling opportunities
- Collaborate on territory planning and resource alignment based on sales growth projections and market demands
- Identify underperforming areas and provide support and direction to improve outcomes
- Create, document, and implement standard operating procedures (SOPs) for all workflows
- Drive continuous improvement of workflows and best practices across branches
- Lead onboarding and continuous training for Car Care operations to ensure high performance, skills alignment, and internal talent growth
- Use financial and relevant operating data analyses to make strategic and/or tactical shifts in direction, as required, providing monthly outlook and forecast modeling of trends
- Lead the Car Care Advisory Board, fostering collaboration across internal and external stakeholders while ensuring strategic initiatives are aligned and outcomes measured
- Act as a liaison between Operations and Field leadership, ensuring clear and timely communication of priorities, challenges, and opportunities
- Partner cross-functionally with Marketing, HR, Facilities, and other support teams ensure sites are fully staffed, maintained, safe, and customer ready
- Collaborate directly with Internal Audit to ensure compliance with policies, regulatory requirements, and operational controls. Use audit insights to proactively identify risk, implement corrective actions, and enhance accountability across Car Care
- Represents ACA and Car Care Operations to the community at large
- Other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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