Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Grand Sierra Resort and Casino stands as a premier destination for gaming entertainment, hospitality, and luxury in the heart of the region. Known for delivering exceptional guest experiences, it blends world-class gaming with high-quality dining, entertainment, and accommodations. This resort and casino combines a vibrant atmosphere with outstanding guest service to create an unforgettable experience that attracts visitors locally and nationally. The establishment emphasizes a commitment to compliance and innovation, ensuring all operations meet stringent regulatory standards while maintaining high levels of operational excellence and guest satisfaction.
The role of Director of Cage Operations at Grand Sierra Resort ... Show More
The role of Director of Cage Operations at Grand Sierra Resort ... Show More
Job Requirements
- Must have 5+ years experience in cage and credit with 3+ years supervisory experience
- bachelor degree in finance, business management, or gaming/hospitality preferred
- must hold or be able to obtain and maintain appropriate gaming license and alcohol awareness card
- ability to work flexible shifts including holidays, nights, weekends
- must be at least 21 years old
- strong knowledge of gaming regulations
- excellent math and reading skills
- ability to supervise and make independent decisions
- able to handle confidential guest correspondence
- physical ability to perform job duties including sitting, standing, light lifting, and repetitive hand and foot use
Job Qualifications
- Bachelor degree in Finance, Business Management, or Gaming/Hospitality Industry is preferred
- 5+ years experience in cage and credit with at least 3 years in supervisory capacity or combination of education, training, or experience providing required knowledge, skills, and abilities
- extensive knowledge of gaming industry regulations related to cage and credit functions
- ability to perform complex reading, writing, math, and task completion
- strong skills in following instructions, influencing others, memorization, problem solving, supervision, independent judgment, and decision making
- flexibility to work all shifts including holidays, nights, and weekends
- must be at least 21 years of age
Job Duties
- Create an atmosphere that encourages guests to make Grand Sierra Resort and Casino their choice for gaming entertainment
- actively build and retain guest relations and act as a mentor to team members to provide superior guest service
- coordinate guest service and operational coverage by managing schedules to business levels
- manage cash levels for guest and revenue needs while ensuring kiosks are operational for optimal guest experience
- train team on marketing and database promotions including new card sign-ups
- manage all credit functions including applications, approvals/denials, credit verification, markers, and collections adhering to regulations
- monitor quality of daily work by team members ensuring compliance with policies and procedures
- perform supervisor/manager duties in their absence up to a lower level of authorization
- safeguard department assets
- manage relations with banks, armored car service, central credit, and regulatory agencies
- handle guest correspondence regarding credit applications
- hire, train, coach, and counsel the cage leadership team
- attend and participate in meetings and complete follow-ups
- perform other duties as assigned within the scope of the position
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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