Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional development opportunities
Job Description
The JW Marriott Miami Turnberry Resort & Spa, located in Aventura, Florida, is a prestigious luxury hotel known for its exquisite accommodations, world-class amenities, and exceptional guest services. Owned and operated by an independent franchisee, Fontainebleau Development, this renowned establishment offers an unparalleled experience for both leisure and business travelers. The resort features stunning event spaces, fine dining options, a rejuvenating spa, and recreational facilities, making it an ideal destination for weddings, conferences, and special events. The property’s commitment to excellence and attention to detail contribute to its reputation as one of the premiere resorts in the Miami area.
<... Show More
<... Show More
Job Requirements
- High school diploma or GED or equivalent
- Minimum five years progressive management experience in luxury hotel operations
- Knowledge of CI-TY, Microsoft Excel, Word, and Micros systems
- Strong leadership and communication skills
- Ability to multitask in dynamic environments
- Excellent guest service orientation
- Physically fit to lift or move up to 50 pounds
- Availability to work flexible schedules including holidays and weekends
- Proficient in English communication
- Experience with Microsoft Office software
Job Qualifications
- High school diploma or GED or 2-year degree from accredited university in hotel and restaurant management
- Minimum 5 years progressive management experience in luxury hotel operation
- Knowledge of CI-TY, Excel, Word, and Micros systems
- Great leadership and communication skills
- Effective at understanding and clarifying concerns of associates and guests
- Ability to handle multiple tasks in an intense, ever-changing environment
- Outstanding guest service skills and professional presentation
- Sophisticated communication skills
- Ability to communicate in English
- Additional language is a plus
- Experience using Microsoft Office software
Job Duties
- Manage banquet staff including bartenders, captains, event concierge, housemen, and servers
- Lead execution of activities to support resort banquet strategy
- Work with direct reports and event managers to review scheduled events and event complexity to avoid service challenges
- Ensure the property is apprised of all groups impacting operations
- Ensure meeting spaces and supporting areas are cleaned and maintained
- Ensure furniture and equipment maintenance and inventory levels meet hotel guidelines
- Work with culinary team to ensure compliance with food handling and sanitation standards
- Oversee turned opportunities’ function space and group room blocks
- Maintain inventories to maximize customer satisfaction and revenue
- Review property-specific event operations annually and adjust accordingly
- Consult with customers to determine event objectives and requirements
- Work directly with high-profile and high-revenue groups to ensure excellent customer experience
- Attend and participate in pertinent meetings
- Conduct monthly department meetings
- Manage customer budgets to maximize revenue and meet needs
- Recruit, hire, and conduct associate performance evaluations
- Manage scheduling, payroll, and labor cost
- Ensure banquet staff comply with resort accounting policies
- Perform other reasonable requests by management
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: