Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $110,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
Job Description
The Meritage Resort and Spa, located in the heart of Napa, California, is a premier luxury resort known for its exceptional guest experiences, world-class amenities, and stunning vineyard surroundings. Renowned for blending upscale hospitality with the unique charm of the wine country, The Meritage Resort and Spa offers a full spectrum of services, including fine dining, spa treatments, and conference and event spaces designed to cater to both corporate clients and social celebrations. This establishment is committed to excellence, providing guests with an immersive and memorable stay that highlights both relaxation and elegance. As part of a luxury hospitality group,... Show More
Job Requirements
- bachelor’s degree in hospitality management, business administration, or related field preferred
- minimum 7-10 years in banquet operations
- at least 5 years in a leadership role at a luxury resort or high-volume conference center
- strong financial acumen
- experience managing multi-million-dollar event revenue streams
- proven leadership skills in large, complex event execution
- excellent communication, negotiation, and client relations skills
Job Qualifications
- Bachelor’s degree in hospitality management, business administration, or related field preferred
- minimum 7-10 years in banquet operations, with at least 5 years in a leadership role at a luxury resort or high-volume conference center
- strong financial acumen with experience managing multi-million-dollar event revenue streams
- proven track record of leading large teams and executing complex, large-scale events
- exceptional communication, negotiation, and client-relations skills
Job Duties
- Lead, mentor, and develop a high-performing banquet management and service team
- foster a culture of hospitality, accountability, and excellence
- oversee scheduling, staffing, and training to ensure readiness for events of all scales
- ensure seamless execution of events, from setup through breakdown, exceeding guest expectations
- maintain standards for service quality, presentation, and efficiency across all banquet functions
- partner with culinary, catering sales, and conference services to ensure alignment on client vision and operational delivery
- develop and manage banquet department budgets, including labor forecasting, cost controls, and revenue optimization
- analyze financial performance and implement strategies to increase profitability while maintaining service quality
- drive upsell opportunities such as food, beverage, décor, and AV enhancements
- act as the primary operational liaison for high-profile groups and weddings
- address client concerns promptly and with professionalism
- elevate guest satisfaction scores through attention to detail and personalized service
- ensure compliance with health, safety, and labor regulations
- implement and uphold policies and procedures for banquet operations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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