Director of Auxiliary Services & Business Support
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Hybrid work arrangement
Job Description
The Office of Business, Hospitality and Auxiliary Services (BHAS) at the University of Pittsburgh is a vital unit within the Finance and Operations division responsible for managing essential services that contribute to the overall campus experience. BHAS oversees a wide range of operations serving students, staff, faculty, and visitors, including all residence halls and University-owned leased apartments, 36 dining concepts across campus, hospitality services such as camps and conferences, the University Club, and Heinz Memorial Chapel. Additionally, BHAS manages University Logistics, encompassing student and campus mail, surplus property, campus printing, and moving services, as well as Campus Mobility including parking... Show More
Job Requirements
- Bachelor's degree required
- minimum seven years of relevant experience required
- combination of education and relevant experience considered
- ability to work Monday through Friday, 8:30 a.m. to 5:00 p.m.
- eligible to complete required background checks and child protection clearances
- able to perform physical activities including lifting up to 35 pounds
- able to work hybrid schedule with on-campus and remote work as determined by the department
Job Qualifications
- Bachelor's degree
- minimum seven years of relevant experience
- proven leadership and staff supervision skills
- experience developing and implementing customer service policies
- strong financial management experience including budgeting and invoice validation
- ability to manage complex projects including scope, schedule, and budgets
- excellent communication and interpersonal skills
- proficiency in customer service tools and technologies
Job Duties
- Oversees Panther Central and Auxiliary Services' Business Systems Support Team
- leads, mentors, and manages a high-performing customer service team including managers, supervisors, and front-line staff
- establishes clear performance goals and KPIs and regularly monitors team performance
- develops and implements customer service policies, standards, and procedures
- resolves escalated operational and complex customer service issues
- collaborates cross-functionally with internal departments and responsibility centers
- analyzes customer feedback and metrics to drive continuous improvement initiatives
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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