Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $85,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
vision coverage
Life insurance
short-term disability
long-term disability
401(k) retirement plan
Paid Time Off
leave programs
Job Description
Ravinia Green Country Club, located in Riverwoods, Illinois, is a distinguished private club that operates under the umbrella of Invited, the largest owner and operator of private clubs nationwide. Since its establishment in 1957, Invited has been dedicated to building meaningful relationships and enriching the lives of its members, guests, and employees. With a network of over 130 country clubs, city clubs, and athletic clubs, Invited offers a wide range of first-class amenities including championship golf courses, state-of-the-art fitness centers, resort-style pools, handcrafted cuisine, and modern workspaces. The organization prides itself on fostering an inclusive and dynamic environment where employees... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years of experience in hospitality, customer relations, food and beverage, private events, or marketing and communications
- Ability to lead cross-functional teams
- Strong communication and organizational skills
- Proficiency in Microsoft Office Suite
- Experience with CRM systems like Salesforce
- Ability to manage multiple projects and deliver successful outcomes
- Customer-focused mindset
- Willingness to adapt to evolving member needs and club goals
Job Qualifications
- High school diploma or equivalent
- Minimum of 3 years of experience in hospitality, customer relations, food and beverage, private events, or marketing and communications
- Bachelor’s degree in hospitality management, event management, business, or marketing and communications preferred
- Proven leadership ability in managing cross-functional teams
- Experience in relationship management, food and beverage operations, event management, customer service, or membership associations preferred
- Prior experience in leading a team or managing projects preferred
- Advanced skills in Microsoft Office Suite including Word, Outlook, and Excel
- Experience with CRM systems, particularly Salesforce
Job Duties
- Develop and execute the member experience strategy focusing on improved retention and increased average member spend
- Partner with the General Manager and Department Heads to devise and execute revenue-generating strategies
- Leverage data analytics to monitor member engagement and optimize retention efforts
- Oversee the planning and execution of member events and programs ensuring alignment with club mission
- Incorporate feedback from members and committees to tailor events and experiences
- Curate a dynamic calendar of experiences to inspire participation and community
- Develop a seamless onboarding process ensuring new members feel welcomed and connected
- Manage all touchpoints along the member journey to foster engagement and satisfaction
- Assist in developing retention strategies including personalized interventions for at-risk members
- Continuously assess and refine the member journey focusing on early tenure management
- Develop and distribute multi-channel communication strategy promoting club initiatives
- Ensure timely dissemination of key updates maintaining transparency
- Communicate consistently with members and employees to promote club activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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