Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
vision coverage
Life insurance
short-term disability insurance
long-term disability insurance
401(k) retirement savings plan
Paid Time Off
Job Description
Invited is the largest owner and operator of private clubs nationwide, managing over 130 country clubs, city clubs, and athletic clubs across the United States. Established in 1957, the company has built a strong reputation in the hospitality and service industry by dedicating itself to building lasting relationships and enriching the lives of its members, guests, and employees. With a workforce exceeding 17,000 employees, Invited's vibrant community thrives on offering first-class amenities such as championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and fitness centers, making it a leader in the private club industry. The company... Show More
Job Requirements
- high school diploma or equivalent
- minimum of 3 years experience in hospitality, customer relations, food and beverage, private events, or marketing and communications
- ability to lead cross-functional teams and manage projects
- excellent communication and interpersonal skills
- proficiency in Microsoft Office Suite
- experience with CRM systems, particularly Salesforce
- ability to develop and execute strategic engagement and retention plans
- strong organizational and multitasking skills
- commitment to fostering inclusive and dynamic member community
- availability to work flexible hours as required
Job Qualifications
- high school diploma or equivalent
- minimum of 3 years experience in hospitality, customer relations, food and beverage, private events, or marketing and communications
- bachelor’s degree in hospitality management, event management, business, marketing or communications preferred
- proven leadership in managing cross-functional teams
- experience in relationship management, event management, food and beverage operations, customer service, or membership associations preferred
- prior experience leading teams or managing projects preferred
- advanced proficiency in Microsoft Office Suite including Word, Outlook, and Excel
- experience with CRM systems, particularly Salesforce
Job Duties
- develop and execute the member experience strategy focusing on improved retention and increased member spend
- partner with general manager and department heads to implement revenue-generating strategies
- leverage data analytics to monitor member engagement and optimize retention
- oversee planning and execution of member events and programs ensuring alignment with club mission
- incorporate member and committee feedback to tailor engaging events
- curate a dynamic calendar of experiences to foster community participation
- develop and manage a seamless onboarding process for new members
- ensure strategic execution of all member touchpoints to maximize engagement
- assist in devising personalized retention strategies for at-risk members
- continuously refine the member journey based on member needs and club goals
- develop and distribute multi-channel communication promoting club activities
- ensure effective dissemination of club updates to members and employees
- maintain consistent, clear communication across all media channels
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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