Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
long-term disability
401(k) retirement savings plan
Paid Time Off
Job Description
Invited is a dynamic and expansive hospitality and service company that has been operating since 1957 with a central mission to build relationships and enrich the lives of its members, guests, and employees. As the largest owner and operator of private clubs nationwide, Invited manages over 130 country clubs, city clubs, and athletic clubs. These clubs offer first-class amenities such as championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and more, delivering an unparalleled member experience.
At Heritage Golf Club in Hilliard, OH, Invited is seeking a Director Member Experience to join i... Show More
At Heritage Golf Club in Hilliard, OH, Invited is seeking a Director Member Experience to join i... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years of relevant experience in hospitality, customer relations, food and beverage, private events, or marketing and communications
- Strong leadership and project management skills
- Ability to develop and execute strategic plans
- Proficiency in data analytics and member engagement optimization
- Excellent communication and interpersonal skills
- Experience with Microsoft Office Suite and CRM systems
- Ability to work collaboratively with cross-functional teams
- Capacity to manage multiple projects and staff
- Customer-focused mindset with attention to detail
Job Qualifications
- High school diploma or equivalent
- Minimum of 3 years of experience in hospitality, customer relations, food and beverage, private events, or marketing and communications
- Bachelor’s degree with focus in hospitality management, event management, business or marketing and communications preferred
- Proven leadership ability in managing cross-functional teams
- Preferred experience in relationship management, food and beverage operations, event management, customer service or membership associations
- Prior experience in leading teams or managing projects to successful outcomes preferred
- Advanced proficiency in Microsoft Office Suite including Word, Outlook, and Excel
- Experience with CRM systems particularly Salesforce
Job Duties
- Develop and execute the member experience strategy focusing on improved retention and increased average member spend
- Partner with the General Manager and Department Heads to devise and execute revenue-generating strategies
- Leverage data analytics to monitor member engagement trends and optimize retention efforts
- Oversee planning and execution of all member events and programs ensuring innovation and alignment with club mission
- Incorporate member and committee feedback to ensure events remain relevant and engaging
- Curate a dynamic calendar of experiences that foster community and elevate member experience
- Develop and manage a seamless onboarding process ensuring new members feel welcomed and connected
- Ensure all touchpoints along the member journey are strategically planned for engagement and satisfaction
- Assist with developing retention strategies including personalized interventions for at-risk members
- Continuously assess and refine member journey focusing on early tenure management and long-term engagement
- Develop and distribute multi-channel communication strategy promoting member events and club initiatives
- Ensure timely dissemination of key updates reinforcing transparency and member information
- Communicate consistently and concisely with members and employees across all channels
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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