Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
long-term disability
401(k) retirement savings plan
Paid Time Off
Job Description
Invited is a prominent leader in the private club industry, with a distinguished history dating back to 1957. As the largest owner and operator of private clubs in the United States, Invited oversees more than 130 country clubs, city clubs, and athletic clubs nationwide. These clubs provide a range of top-tier amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. The company is deeply committed to building strong relationships and enriching the lives of its members, guests, and a workforce of over 17,000 employees. Invited prides itself on fostering an... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years of experience in hospitality, customer relations, food and beverage, private events, or marketing and communications
Job Qualifications
- High school diploma or equivalent
- Minimum of 3 years of experience in hospitality, customer relations, food and beverage, private events, or marketing and communications
- Bachelor’s degree with a focus in hospitality management, event management, business or marketing and communications preferred
- Proven leadership ability in managing cross-functional teams and adapting to evolving operational challenges preferred
- Experience in areas such as relationship management, food and beverage operations, event management, customer service or membership associations preferred
- Prior experience in leading a team or managing projects to a successful outcome is preferred
- Advanced skills in Microsoft Office Suite, including Word, Outlook, and Excel
- Experience with CRM systems, particularly Salesforce
Job Duties
- Develop and execute the member experience strategy, focusing on both quantitative (improved retention, increased average member spend) and qualitative (member experience) goals
- Partner with the General Manager and Department Heads to devise and execute high impact, revenue-generating strategies across departments
- Leverage data analytics to monitor member engagement trends, inform strategy, and optimize retention efforts
- Oversee the planning and execution of all member events and programs, ensuring they are innovative, memorable, and aligned with the club’s mission and evolving member preferences
- Incorporate feedback from members and committees to ensure events remain relevant, engaging, and tailored to the diverse needs of the members
- Curate a dynamic calendar of experiences that inspire participation, foster community, and elevate the overall member experience
- Develop a seamless onboarding process that ensures new members feel welcomed, integrated, and connected to members and employees
- Ensure that all touchpoints along the member journey are strategically planned and executed to foster engagement and satisfaction at every stage
- Assist with developing retention strategies, including personalized interventions for at-risk members, to strengthen member loyalty and improve retention rates
- Continuously assess and refine the member journey to adapt to member needs and club goals, focusing on early tenure management and long-term engagement
- Develop and distribute a multi-channel communication strategy that consistently conveys the club’s narrative, promoting member events, activities, and initiatives through email, social media, in-club signage, and digital platforms
- Ensure timely and effective dissemination of key updates, reinforcing transparency and keeping members well-informed of club developments
- Communicate consistently and concisely with members and employees across all channels to promote club activities and initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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