Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
long-term disability insurance
401(k) retirement plan
Paid Time Off
Job Description
Premier Golf & Country Club, located in Tampa, FL and operating as part of the esteemed Ardea Country Club and the Invited network, is a premier private club dedicated to providing exceptional amenities and services to its members. Since 1957, Invited has been a leader in the hospitality and private club industry, managing over 130 country, city, and athletic clubs nationwide. With a strong focus on community, wellness, and luxury, Premier Golf & Country Club offers championship golf courses, modern workspaces, gourmet dining, resort-style pools, advanced racquet facilities, and state-of-the-art fitness centers among its extensive offerings. Invited values building lasting... Show More
Job Requirements
- High school diploma or equivalent
- Five years of experience in hospitality, customer relations, food and beverage, private events, or marketing and communications
- Three years of experience in a leadership or management role
- Ability to stand, walk, and perform physical activities for extended periods
- Capability to work in varying temperatures and environments with potential exposure to dust, fumes, or gases
- Ability to climb ladders, squat, kneel, reach, grasp, twist, bend, and fold or unfold as required
- Effective communication skills including talking and hearing
- Availability to work additional hours including weekends and holidays
- Attendance as outlined on weekly schedule
Job Qualifications
- High school diploma or equivalent
- Five years of experience in hospitality, customer relations, food and beverage, private events, or marketing and communications
- Three years of experience in a leadership or management role
- Bachelor’s degree preferred, with a focus in hospitality management, event management, business or marketing and communications
- Proven leadership ability managing cross-functional teams and adapting to operational challenges
- Experience in relationship management, food and beverage operations, event management, customer service or membership associations preferred
- Prior experience leading teams or managing projects to successful outcomes preferred
- Advanced Microsoft Office skills including Word, Outlook, and Excel
- Experience with CRM systems, particularly Salesforce
Job Duties
- Develop and execute the member experience strategy focusing on improved retention and increased membership spend
- Partner with the general manager and department heads to devise and execute revenue-generating strategies
- Leverage data analytics to monitor member engagement trends and optimize retention efforts
- Oversee the planning and execution of all member events and programs ensuring alignment with club mission
- Incorporate feedback from members and committees to keep events relevant and engaging
- Develop a seamless onboarding process for new members to ensure integration and connection
- Implement a multi-channel communication strategy that conveys the club's narrative and promotes events
- Exhibit strong leadership navigating club operations and inspiring cross-departmental collaboration
- Assist with developing retention strategies including interventions for at-risk members
- Maintain adherence to company policies and represent management with ethics and integrity
- Promote safe working practices and encourage compliance with safety guidelines
- Take initiative in personal professional growth and maintain required certifications
- Communicate consistently with members and employees to promote club activities
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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