Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
long-term disability
401(k) retirement savings plan
Paid Time Off
Job Description
Hackberry Creek Country Club, located in Irving, Texas, is a proud part of Invited, the largest owner and operator of private clubs in the United States. Since its founding in 1957, Invited has maintained a steadfast dedication to building lasting relationships and enriching the lives of its members, guests, and employees. With over 130 country, city, and athletic clubs nationwide, Invited offers an unparalleled environment of first-class amenities such as championship golf courses, modern workspaces, gourmet cuisine, resort-style pools, state-of-the-art racquet facilities, and top-tier fitness centers, fostering vibrant communities where individuals can connect, relax, and thrive. The culture at Hackberry... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years of relevant experience in hospitality, customer relations, food and beverage, private events, or marketing and communications
- Ability to lead and manage a team
- Strong communication and interpersonal skills
- Proficiency in data analysis and use of CRM software
- Experience in event planning and member engagement
- Capability to work collaboratively with multiple departments
- Flexibility to adapt to evolving member needs and club goals
Job Qualifications
- High school diploma or equivalent
- Minimum of 3 years of experience in hospitality, customer relations, food and beverage, private events, or marketing and communications
- Bachelor’s degree preferred with focus in hospitality management, event management, business, or marketing and communications
- Proven leadership experience managing cross-functional teams
- Experience in relationship management, food and beverage operations, event management, customer service, or membership associations preferred
- Prior team leadership or project management experience preferred
- Advanced proficiency with Microsoft Office Suite including Word, Outlook, and Excel
- Experience with CRM systems, particularly Salesforce
Job Duties
- Develop and execute the member experience strategy focusing on retention and increased member spend
- Partner with the General Manager and Department Heads to implement revenue-generating strategies
- Leverage data analytics to monitor engagement trends and optimize retention
- Oversee planning and execution of innovative member events and programs
- Incorporate member and committee feedback to tailor events
- Curate a dynamic calendar of experiences to foster community and participation
- Develop a seamless onboarding process for new members
- Ensure strategic execution of all member journey touchpoints
- Assist with retention strategies including interventions for at-risk members
- Continuously refine the member journey focusing on engagement and longevity
- Develop and implement a multi-channel communication strategy promoting club activities
- Ensure timely dissemination of updates to maintain transparency
- Communicate effectively with members and employees across all platforms
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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