Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
long-term disability
401(k) retirement savings plan
Paid Time Off
Job Description
Invited is a leading company in the hospitality and service industry, dedicated to building meaningful relationships and enriching the lives of its members, guests, and more than 17,000 employees. Founded in 1957, Invited has grown to become the largest owner and operator of private clubs across the United States. With over 130 country clubs, city clubs, and athletic clubs under its umbrella, Invited prides itself on offering first-class amenities that include championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. This extensive network reflects the company's commitment to excellence and a superior... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years experience in hospitality, customer relations, food and beverage, private events, or marketing and communications
- Proficiency in Microsoft Office Suite including Word, Outlook, and Excel
- Experience with CRM systems such as Salesforce
- Strong leadership and communication skills
- Ability to manage projects, budgets, and staff effectively
- Excellent interpersonal and organizational skills
Job Qualifications
- High school diploma or equivalent
- Minimum of 3 years experience in hospitality, customer relations, food and beverage, private events, or marketing and communications
- Bachelor's degree in hospitality management, event management, business or marketing and communications preferred
- Proven leadership ability managing cross-functional teams and adapting to operational challenges
- Experience in relationship management, food and beverage operations, event management, customer service, or membership associations preferred
- Prior experience leading a team or managing projects to successful outcomes preferred
- Advanced proficiency in Microsoft Office Suite including Word, Outlook, and Excel
- Experience with CRM systems, particularly Salesforce
Job Duties
- Develop and execute the member experience strategy focusing on improved retention and increased average member spend
- Partner with the General Manager and Department Heads to devise revenue-generating strategies
- Leverage data analytics to monitor member engagement trends and optimize retention efforts
- Oversee planning and execution of all member events and programs ensuring innovation and alignment with club mission
- Incorporate feedback from members and committees to ensure events remain relevant and engaging
- Curate a dynamic calendar of experiences that inspire participation and foster community
- Develop a seamless onboarding process for new members ensuring they feel welcomed and integrated
- Ensure all touchpoints along the member journey foster engagement and satisfaction
- Assist with developing retention strategies including personalized interventions for at-risk members
- Continuously assess and refine the member journey focusing on early tenure management and long-term engagement
- Develop and distribute a multi-channel communication strategy conveying the club’s narrative
- Ensure timely and effective dissemination of key updates reinforcing transparency
- Communicate consistently with members and employees to promote club activities and initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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