Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $85,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
And vision coverage
Life insurance
short-term disability insurance
long-term disability insurance
401(k) retirement savings plan
Paid Time Off
leave programs
Job Description
Invited is a leading company in the hospitality and service industry, renowned for its commitment to building relationships and enriching the lives of members, guests, and employees alike. Established in 1957, Invited has grown to become the largest owner and operator of private clubs nationwide, boasting a portfolio of over 130 country clubs, city clubs, and athletic clubs. These clubs offer first-class amenities such as championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and fitness centers, among other luxury offerings. Invited prides itself on fostering an inclusive and dynamic team environment, driven by a shared passion... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years of experience in hospitality, customer relations, food and beverage, private events, or marketing and communications
- Ability to manage and lead teams effectively
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office Suite
- Experience with CRM software, especially Salesforce
- Ability to develop and execute strategic plans
- Skilled in event planning and member engagement
- Data-driven decision making
- Ability to work collaboratively with cross-functional teams
Job Qualifications
- High school diploma or equivalent
- Minimum of 3 years of experience in hospitality, customer relations, food and beverage, private events, or marketing and communications
- Bachelor's degree preferred in hospitality management, event management, business or marketing and communications
- Proven leadership ability managing cross-functional teams
- Experienced in relationship management, food and beverage operations, event management, customer service, or membership associations preferred
- Prior experience leading teams or managing projects preferred
- Advanced skills in Microsoft Office Suite including Word, Outlook, and Excel
- Experience with CRM systems, particularly Salesforce
Job Duties
- Develop and execute the member experience strategy focusing on improved retention and increased average member spend
- Partner with the General Manager and Department Heads to execute revenue-generating strategies
- Leverage data analytics to monitor member engagement trends and optimize retention efforts
- Oversee planning and execution of member events and programs ensuring alignment with the club mission
- Incorporate feedback from members and committees to keep events relevant and engaging
- Curate a dynamic calendar of experiences that foster community and participation
- Develop and manage seamless onboarding and member journey processes to enhance engagement and satisfaction
- Assist with retention strategies including personalized interventions for at-risk members
- Develop and distribute multi-channel communication strategy promoting club activities
- Ensure timely and effective dissemination of key club updates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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