Director, IT Infrastructure, Service Management, and Cloud Operations
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible work schedule
Job Description
Republic Airways is a regional airline headquartered in Indianapolis, Indiana, that provides extensive air travel services across numerous destinations within the United States. The airline is well-regarded for its commitment to operational excellence, safety, and a superior travel experience. With a growing focus on technological innovation and digital transformation, Republic Airways continuously evolves its IT infrastructure to support its dynamic business needs and enhance associate and customer satisfaction. As an integral part of the aviation industry, Republic Airways navigates complex regulatory requirements including those from the Federal Aviation Administration (FAA) and the Transportation Security Administration (TSA), ensuring a secure and... Show More
Job Requirements
- Bachelor’s degree in Business, Education, Computer Science, Psychology, or similar field
- Minimum eight years of experience leading technology change management initiatives
- Demonstrated expertise in ITIL-based IT Service Management frameworks
- Skilled in cloud technologies such as AWS, Azure, and Google Cloud
- Experience managing complex IT infrastructure with emphasis on security and compliance
- Strong communication and interpersonal abilities to influence across organizational levels
- Ability to lead and mentor diverse IT teams
- Capacity to implement IT infrastructure automation including Infrastructure-as-Code
- Ability to manage vendor relationships effectively
- Willingness and ability to work onsite at least three days per week
- Availability for travel up to ten percent
- Ability to read and interpret technical and business documents
- Excellent problem-solving and decision-making skills
- Physical capability to move, stand, walk, and focus on computer screens
Job Qualifications
- Bachelor’s degree in Business, Education, Computer Science, Psychology, or related field
- Eight plus years leading change management initiatives for complex technology programs or projects
- Proven experience in IT transformation initiatives including cloud adoption and ITSM
- Expertise in ITIL frameworks and cloud technologies such as AWS, Azure, Google Cloud
- Experience managing large-scale IT environments with focus on high availability and disaster recovery
- Strong leadership, stakeholder management, and communication skills
- Experience working in digital environments building and delivering applications
- Strong business acumen
- Previous experience in the airline industry
- Self-motivated with initiative to drive innovation and change
Job Duties
- Lead the transformation and modernization of IT infrastructure including data centers, networks, servers, storage, and end-user computing
- Develop and implement infrastructure strategies ensuring scalability, security, and performance
- Oversee network and connectivity services across airport locations, headquarters, and cloud environments
- Drive adoption of automation and Infrastructure-as-Code (IaC) for efficiency and resilience
- Ensure compliance with FAA, TSA, and cybersecurity regulations
- Implement and enhance IT Service Management (ITSM) frameworks based on ITIL best practices
- Improve incident, problem, change, and configuration management to increase system availability
- Monitor IT service performance and implement continuous improvement initiatives
- Establish proactive IT operations leveraging AI and predictive analytics
- Lead vendor management to optimize service delivery
- Mature end-user computing technology to equip associates and crews
- Develop and implement enterprise monitoring strategy including NOC/SOC capabilities
- Partner with application and data teams to optimize cloud architectures
- Oversee cloud migration and hybrid environments integration
- Ensure cloud operations comply with industry security and performance standards
- Drive cultural and operational change fostering agile and service-oriented IT team
- Collaborate with business stakeholders to align IT services with operations
- Mentor IT professionals to build leadership and technical expertise
- Advocate technology investments supporting digital transformation
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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