Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $115,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf Resorts is a leading hospitality and family entertainment company, renowned for its indoor water parks and resort experiences across North America. The company prides itself on providing memorable family vacations through exceptional guest service and engaging recreational activities. Great Wolf is committed to fostering a supportive and inclusive workplace culture that nurtures career growth, wellness, diversity, and employee development. With a dedication to delivering quality and innovation in the hospitality sector, Great Wolf continues to expand its footprint while maintaining a strong focus on customer satisfaction and operational excellence.
The Director of Housekeeping at Great Wolf Re... Show More
The Director of Housekeeping at Great Wolf Re... Show More
Job Requirements
- High school diploma or GED
- experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
- minimum of 3 years experience supervising/managing large housekeeping department
- minimum of 5 years hotel or resort experience
Job Qualifications
- High school diploma or GED
- experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
- minimum of 3 years experience supervising/managing large housekeeping department
- minimum of 5 years hotel or resort experience
- college degree
- demonstrated ability to effectively resolve conflict
- committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
- projects a positive public relations image to team members and guests
- ability to motivate diverse groups to achieve extraordinary goals and overcome challenges
- excellent management skills including conflict resolution, coaching, development and teamwork
Job Duties
- Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments
- fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed
- reviewing and approving purchases for the department
- manage the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms
- provide supervision to Laundry pack members and ensure the efficiency and effectiveness of the operation
- participate and collaborate on cross-functional teams in order to effectively coordinate resort activities
- monitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutions
- conduct investigative actions with guests, where necessary, for guest service and liability claims, ensure customer requests are handled in a timely and professional manner
- develop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing to maintain efficient operations
- manages room expeditor software program (REX) in order to maintain maximum efficiency of inventory management
- participates in the Manager-On-Duty (MOD) program and executes duties
- recruiting, hiring, training, and evaluating team member performance against standards
- plan and implement staff training and development programs within the department
- monitor quality assurance program for lodge
- review accuracy of nightly housekeeping reports and investigate discrepancies
- serve on resort Executive Committee to represent the interests of the housekeeping function
- enforce policies and procedures
- maintain a working knowledge of general and departmental safety procedures
- attend safety training programs and in-service education as required
- develop, implement, and monitor programs that assure a safe facility and work environment that is in compliance with all appropriate regulations including Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
- ensure the proper maintenance of all equipment
- make arrangements for repair and/or replacement of used and damaged equipment
- conduct inventory of housekeeping supplies for submission to the proper point of contact
- ensure housekeeping activity and physical areas stocked, organized and are compliant with all safety and environmental health processes, procedures and regulations
- oversee the safe management of the Lost and Found, verifying proper record keeping and safety of items
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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