Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $115,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a leading hospitality company known for its family-friendly indoor water parks and resort experiences across North America. As a destination resort and entertainment company, Great Wolf provides memorable experiences for families, blending fun, adventure, and relaxation within safe and welcoming environments. Their resorts feature a variety of amenities including water parks, dining, lodging, and recreational activities designed to create lasting memories for guests of all ages. With a commitment to exceptional guest services, employee development, and corporate responsibility, Great Wolf has cultivated a loyal customer base and a reputable brand in the hospitality and entertainment industry.
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Job Requirements
- High school diploma or GED
- minimum of 3 years experience supervising/managing large housekeeping department
- minimum of 5 years hotel or resort experience
- experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
Job Qualifications
- High school diploma or GED
- experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
- minimum of 3 years experience supervising/managing large housekeeping department
- minimum of 5 years hotel or resort experience
- college degree
- demonstrated ability to effectively resolve conflict
- committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
- projects a positive public relations image to team members and guests
- ability to motivate diverse groups to achieve extraordinary goals and overcome challenges
- excellent management skills including conflict resolution, coaching, development and teamwork
Job Duties
- Develop detailed realistic plans that support organizational objectives, effectively allocating resources and time across groups or departments
- fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed, reviewing and approving purchases for the department
- manage the daily activities of the housekeeping and laundry department to include appropriate cleaning of all public areas as well as guest rooms
- provides supervision to laundry pack members and ensures the efficiency and effectiveness of the operation
- participate and collaborate on cross-functional teams in order to effectively coordinate resort activities
- monitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutions
- conducts investigative actions with guests, where necessary, for guest service and liability claims, ensure customer requests are handled in a timely and professional manner
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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