Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Employee assistance program
Paid Time Off
401(k) Plan
Employee stock purchase plan
Employee Discounts
Tuition Reimbursement
On-site fitness center
Job Description
Carnival Cruise Line is a leading global cruise company renowned for delivering safe, fun, and memorable vacation experiences to millions of guests worldwide. As the world's most popular cruise line, Carnival offers a diverse range of unique itineraries and innovative on-board amenities across its vast fleet, ensuring that every voyage is filled with excitement, discovery, and exceptional entertainment and dining options. With a strong commitment to safety, hospitality, and environmental stewardship, Carnival Cruise Line consistently upholds its reputation as an industry leader while making a positive impact on the communities it visits.
The Director of Housekeeping & Laundry Operation... Show More
The Director of Housekeeping & Laundry Operation... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- minimum eight years of leadership experience in housekeeping operations preferably in cruise or hospitality industries
- strong organizational and communication skills
- ability to travel 25-50% shipboard
- located in or willing to relocate to the Miami/Ft. Lauderdale area
- ability to work from designated office Tuesday through Thursday with remote work option on Monday and Friday
- proficiency with Crew Personnel System (CPS) or similar personnel management systems
- commitment to integrity, honesty, and promoting an ethical, compliant culture
- physical ability to move regularly throughout company facilities
- capability to work primarily in climate-controlled environments
- knowledge of health, safety, and environmental standards compliance
Job Qualifications
- Eight years of leadership experience in housekeeping operations preferably in cruise or hospitality industries
- experience managing shipboard personnel and activities
- ability to lead development and execution of operational strategies that influence guest experience and brand presentation
- expertise in making high-level decisions shaping visual and functional standards of staterooms, public spaces, and crew areas
- proven track record managing budgets and vendor relationships
- strong leadership skills with experience managing multiple direct reports
- ability to influence cross-functional decisions and contribute to enterprise-wide initiatives
- excellent problem-solving and risk management abilities
- demonstrated success in fostering accountability, service excellence, and professional growth
Job Duties
- Partnering with shipboard department heads and Human Resources to assess talent gaps, drive succession planning, and oversee personnel decisions including promotions, pay changes, and departmental moves
- leading initiatives to build leadership capability and foster a high-performance culture
- coaching and inspiring a diverse team of shipboard leaders and driving talent development, succession planning, and performance management
- spearheading planning and execution of dry dock activities, newbuild integration, and refurbishment projects
- overseeing product sourcing, vendor negotiations, and logistics to ensure timely delivery and operational readiness
- managing departmental CAPEX and R&M budgets with a focus on cost efficiency and value creation
- developing and executing an annual plan for floor care and upholstery maintenance
- ensuring compliance with health, safety, and environmental standards and leading risk assessments
- serving as a liaison between Housekeeping and internal stakeholders such as Brand Experience, Product Development, Public Health, and Newbuild teams
- analyzing operational data, guest feedback, and financial metrics to identify trends and lead initiatives that enhance service delivery and streamline processes
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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