Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Cruise and travel privileges
health benefits
401(k)
Employee stock purchase plan
training and professional development
tuition and professional certification reimbursement
rewards and incentives
Job Description
Princess Cruises is recognized as one of the world’s premier international premium cruise line and tour companies, boasting a strong reputation for delivering exceptional travel experiences to millions of guests each year. Operating a diverse fleet sailing to hundreds of destinations worldwide, Princess Cruises is synonymous with luxury, comfort, and the iconic "Love Boat" experience, promising memorable voyages and unparalleled guest service. At its core, Princess Cruises is dedicated to offering the Medallion Class experience, which emphasizes innovation, personal guest engagement, and world-class amenities that set the brand apart in the cruising industry.
As a leader in the cruise indus... Show More
As a leader in the cruise indus... Show More
Job Requirements
- Bachelor’s degree in hospitality management, business administration, or a related field
- Ten years of extensive global customer services management within a hospitality environment
- Five years of onboard cruise ship experience in a leadership position
- Strategic planner with an innovative, hands-on, practical management approach
- Ability to provide leadership and motivation to employees in pursuit of company goals
- Works independently and resolves questions from shore side and shipboard management
- Cultivates an environment whereby the shipboard management team is motivated, knowledgeable and proactive
- Flexibility to travel on short notice for operational shipboard visits
- Proven track record in managing large teams and complex operations
- Experience in strategic planning, financial management, and compliance oversight
- Demonstrated ability to drive operational excellence and deliver exceptional guest experiences
- Hybrid position with three days in office per week (Tuesday - Thursday)
- Position to transition to new headquarters in Miami, FL in 2028 maintaining hybrid work schedule
Job Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or related field
- Extensive global customer service management experience within hospitality
- Five years of onboard cruise ship experience in leadership positions
- Proven track record in managing large teams and complex operations
- Experience in strategic planning, financial management, and compliance oversight
- Demonstrated ability to drive operational excellence and deliver exceptional guest experiences
- Previous corporate level cruise industry or shore side experience preferred
- Strong leadership and motivational skills
- Ability to work independently and resolve management questions
- Skilled in fostering motivated, knowledgeable, and proactive shipboard teams
Job Duties
- Drive the strategic vision for hotel operations, ensuring alignment with brand standards and guest experience goals
- Provide guidance and direction for new concepts and experiences
- Participate in itinerary planning to incorporate vessel feedback and address deployment issues
- Leverage hotel performance analytics to identify and prioritize continuous improvement opportunities
- Oversee daily hotel operations across the fleet including accommodation, food and beverage, guest services, and housekeeping
- Drive a high-performing, guest and crew centric culture focused on innovation and growth
- Conduct regular ship visits to ensure product delivery and service standards are met
- Serve as main operational contact for shipboard Hotel General Managers providing day-to-day support
- Lead, mentor, and develop hotel teams fostering a culture of excellence and accountability
- Manage hotel operations budgets, control costs, and optimize revenue
- Monitor compliance with health, safety, and environmental standards
- Collaborate with other Directors on fleet alignment, operational procedures, KPIs, and targets
- Participate in scheduling, succession planning, training, evaluation, and development of shipboard personnel
- Interview and approve personnel as well as recommend to senior shoreside leaders
- Monitor and drive ship performance to surpass guest satisfaction and financial targets
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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