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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan with company match
Life insurance
Company stock purchase program
Team Member Travel Program
Paid Time Off
paid sick days
team member recognition
Job Description
Eilan Hotel & Spa in San Antonio, TX, is an exquisite luxury resort destination that blends a serene natural setting with premium accommodations and outstanding guest services. Known for its tranquil atmosphere, luxurious interiors, and world-class amenities, Eilan Hotel & Spa offers guests a memorable experience characterized by personalized attention and impeccable service. This upscale resort is part of Hilton Grand Vacations, a recognized leader in the vacation ownership industry dedicated to innovation, quality, and sustained growth. Hilton Grand Vacations has earned accolades such as the Stevie American Business Awards Gold for Company of the Year in Hospitality and Leisure,... Show More
Job Requirements
- High school diploma or equivalent experience
- Five years of related experience in guest services
- Four years of management or supervisory experience
- Able to work flexible schedules including mornings, evenings, weekends and holidays
- Strong leadership capability to empower and engage staff
- Demonstrated problem solving, analytical and conceptual skills
- Strong interpersonal and communication skills
Job Qualifications
- High school diploma or equivalent experience
- Five years of related experience in guest services
- Four years of management or supervisory experience
- Strong leadership skills with the ability to engage and develop staff
- Excellent problem solving, analytical and conceptual abilities
- Strong written and oral communication skills
- Ability to build and maintain productive relationships with internal and external partners
- Experience in hotel or resort operations preferred
- Knowledge of economic and accounting principles beneficial
- Experience managing operations under Collective Bargaining Agreements advantageous
- Fluent in English
- Bachelor’s degree preferred
- CPR/First Aid Certification a plus
Job Duties
- Develops and implements Front Office division initiatives to meet strategic goals
- Adjusts operations and sets clear policies for responsibility and decision-making
- Ensures compliance with interpersonal, business, and financial regulations
- Leads Front Office and Front Services teams, supervising resources, schedules, and business management
- Monitors guest survey scores, resolves complaints, and maintains high guest satisfaction
- Collaborates with other departments to optimize room inventory and revenue
- Develops human resource practices including recruitment, performance management and corrective action
- Creates onboarding schedules and identifies development plans for team members
- Maintains relationships with business partners and suppliers ensuring timely compliance and contract management
- Oversees financial spending, budgeting, reporting and forecasting for Front Office operations
- Performs other duties as assigned to support resort operations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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