Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $90,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a renowned family-oriented indoor water park and resort operator dedicated to providing memorable and exciting experiences for guests of all ages. Known for its expansive water parks, themed accommodations, and a wide variety of activities and entertainment options, Great Wolf combines the thrill of water-based fun with the comfort and convenience of a full-service resort. The company prides itself on creating a safe, welcoming environment where families can bond, relax, and enjoy high-quality guest services. With a commitment to excellence, innovation, and an inclusive culture, Great Wolf continuously seeks to enhance both guest satisfaction and employee engagement... Show More
Job Requirements
- Associates degree in hospitality, hotel management or related field or equivalent experience
- 3+ year previous guest service management experience demonstrating ability to develop comprehensive organizational plans and managing people to obtain individual and organizational goals
- Successful completions of a criminal background check and drug screen
Job Qualifications
- Associates Degree in Hospitality, Hotel Management or related field or equivalent experience
- 3+ year previous Guest Service management experience demonstrating ability to develop comprehensive organizational plans and managing people to obtain individual and organizational goals
- Successful completions of a criminal background check and drug screen
- Bachelors Degree in Hospitality, Hotel Management or related field or equivalent experience preferred
- Previous experience at Director level at family themed resort preferred
- Ability to multi-task and prioritize a variety of tasks with minimal direction
- Proven teamwork skills
- Enthusiastic and energetic
- Excellent communication skills
Job Duties
- Manages and leads the Front Office, Reservations, PBX, Bell Services and Kids Experience departments
- Accomplishes human resource objectives by recruiting, selecting, orientating, training, assigning, scheduling, coaching, counseling, and disciplining employees
- Communicates job expectations
- Plans, monitors, appraises, and reviews job contributions
- Enforces policies and procedures
- Achieves guest services operational objectives by contributing information and recommendations to strategic plans and reviews
- Prepares and completes action plans
- Implements productivity, quality, and customer-service standards
- Resolves problems
- Completes audits
- Identifies trends
- Determines system improvements
- Implements change
- Maintains guest confidence by maintaining service levels
- Inspires repeat visits
- Makes the resort a family tradition
- Maintains a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures
- Complies with legal regulations
- Updates job knowledge by participating in educational opportunities
- Reads professional publications
- Maintains personal networks
- Participates in professional organizations
- Enhances resort reputation by accepting ownership for accomplishing new and different requests
- Explores opportunities to add value to job accomplishments
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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