Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Day 1 Benefit Eligibility
competitive base pay
Recognition Programs and Rewards
Discounted travel programs
401(k) program with company match
PTO
Paid holidays
paid sick days
Employee Stock Purchase Program
tuition reimbursement programs
Learning and advancement opportunities
Job Description
Hilton Grand Vacations is a premier leader in the vacation ownership industry, renowned for its unwavering commitment to innovation, quality, and sustained growth. As a company, it prides itself on delivering memorable experiences and positively impacting the industry landscape and the communities it operates within. With a dynamic and expanding workforce, Hilton Grand Vacations offers a vibrant environment where team members are recognized as the foundation of its success. The company is dedicated to cultivating a workplace culture that embraces the Spirit of Service, emphasizing dedication, excellence, and a seamless guest experience across its portfolio of properties.
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Job Requirements
- At least 2 years of front desk/guest services experience
- 2 years of management experience
- Ability to read, analyze and interpret complex documents
- Ability to create and interpret business communications and reports
- Intermediate computer skills
- Basic mathematical skills
- Highly skilled in solving practical problems using good judgment
- Excellent interpersonal and service skills
- Ability to resolve conflict, think on feet, influence and mentor others
- Ability to work a flexible schedule
Job Qualifications
- At least 2 years of front desk/guest services experience
- 2 years of management experience
- Ability to read, analyze and interpret complex documents
- Ability to create and interpret business communications and reports
- Intermediate computer skills
- Basic mathematical skills
- Highly skilled in solving practical problems using good judgment
- Excellent interpersonal and service skills
- Ability to resolve conflict, think on feet, influence and mentor others
- Ability to work a flexible schedule
Job Duties
- Provide leadership and guidance to front desk agents throughout the shift
- Ensure effortless and seamless movement of guests in and out of the resort with exceptional service
- Act as a liaison between the resort and timeshare guests/owners to ensure spectacular customer service
- Serve as Manager on Duty occasionally and respond to emergency calls
- Facilitate resolution of guest concerns/complaints and refer/follow-up with appropriate personnel
- Train and direct new department employees ensuring compliance with Front Office standards
- Coordinate activities with other hotel departments to improve communication and guest satisfaction
- Assist in daily maintenance of room inventory to optimize revenue and guest expectations
- Supervise front office activities and complete performance appraisals
- Follow up on team member issues and attend regularly as required by the company
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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