Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Day 1 Benefit Eligibility
competitive base pay
Recognition Programs and Rewards
Discounted travel programs
401(k) program with company match
Paid Time Off
Paid holidays
paid sick days
Employee Stock Purchase Program
tuition reimbursement programs
Learning and advancement opportunities
Job Description
Hilton Grand Vacations is a recognized leader in the vacation ownership industry, renowned for its unwavering commitment to innovation, quality, and sustained growth. As a company, Hilton Grand Vacations values its Team Members deeply, considering them the foundation of its vibrant culture and continued success. Established with the goal of making memorable experiences for its guests, Hilton Grand Vacations has carved a niche in the hospitality industry by offering exceptional vacation ownership opportunities that allow guests to enjoy lasting memories with family and friends. The company prides itself on fostering a spirit of service and maintaining close ties with the... Show More
Job Requirements
- At least 2 years of front desk or guest services experience
- Minimum 2 years of management experience
- Ability to read, analyze, and interpret complex documents
- Ability to create and interpret business communications and reports
- Intermediate computer skills
- Basic mathematical skills
- Excellent interpersonal and service skills
- Ability to resolve conflict and think quickly
- Ability to work a flexible schedule
Job Qualifications
- At least 2 years of front desk or guest services experience
- Minimum 2 years of management experience
- Ability to read, analyze, and interpret complex documents
- Ability to create and interpret business communications and reports
- Intermediate computer skills
- Basic mathematical skills
- Highly skilled in practical problem solving and using good judgment
- Excellent interpersonal and service skills
- Ability to resolve conflict, think quickly, influence and mentor others
- Ability to work a flexible schedule
- Preferred 5 years of front desk or guest services experience
- Preferred 3-5 years of management experience
Job Duties
- Provide leadership and guidance to front desk agents throughout the shift
- Ensure effortless and seamless guest movement in and out of the resort
- Act as a liaison between the resort and timeshare guests/owners to ensure exceptional customer service
- Serve as Manager on Duty on occasion and respond to emergency calls
- Facilitate resolution of guest concerns and complaints or refer to appropriate personnel
- Train and direct new department employees enforcing front office quality standards
- Coordinate activities with other hotel departments to improve communication and guest satisfaction
- Assist in daily maintenance of room inventory to achieve optimal revenue and guest satisfaction
- Supervise front office activities and complete timely performance appraisals
- Follow up on team member issues and carry out reasonable management requests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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